Director of Parts & Service Sales​/Directeur des ventes de pièces et service

As the foremost distributor of public works equipment, Joe Johnson Equipment (JJE) supplies mobile infrastructure maintenance solutions to municipalities and contractors throughout Canada and the United States. Through our extensive branch network, we offer sales, rentals, leases, servicing, and support for vacuum trucks, refuse and recycling collection vehicles, street sweepers, sewer cleaners, and inspection cameras.

JJE is a proud subsidiary of Federal Signal Corporation.

The Director of Parts and Service Sales will develop and implement short‑ and long‑term parts and service strategies to increase sales through technical expertise and exceptional relationship and territory management. Reporting to the VP of Operations, the Director will lead a team of Parts & Service Support Representatives (PSSRs) across designated territories, establishing objectives and targets, and driving new approaches to parts and service sales and new product introductions.

The Director will set pricing, review and approve quotes for equipment and Tier II product sales.

• 1 Vacancy – New Role
• Permanent/Full‑Time
• Office Based with Travel Requirements

• Anticipated Salary Range: $–$ (based on education and experience)
• Annual Performance Review, with Bonus Opportunity
• Group Benefits 100% paid by the Company – Health, Dental, Life, Disability, and Travel coverage
• Vacation & Paid Personal days
• Employer Matching Retirement Savings Plan

• Results oriented and strategic thinker
• Solid analytical skills based on data
• Proven leadership skills
• Detail oriented
• Strong communication skills
• Strong product knowledge aptitude
• Track record for continuous improvement on workflow processes
• Ability to develop and lead employees with a wide range of experience levels
• Advanced verbal and written communication skills, with excellent customer service skills
• Self‑motivation, planning and executing work without supervision
• High discretion and judgement in applying operational change principles
• Ability to establish and maintain working relationships within and outside the organization
• Ability to use discretion in the workplace including maintaining confidentiality
• Accountability for projects and initiatives

• Post‑Secondary Degree in Sales, Marketing, Business Management or a related program OR equivalent experience
• Valid passport for cross‑border travel or ability to obtain one
• Valid driver’s license with a clean driving record
• Pass a pre‑employment background check

• Previous experience managing inside/outside sales team or related position
• Experience leading and training others, including employee engagement initiatives
• Sales experience with Joe Johnson Equipment lines or similar product lines and/or Parts and Service Sales would be an asset
• Advanced experience developing, implementing and leading product lines over a large territory – including strategic and tactical approaches
• Proficiency using a CRM, MS Office Suite, with focus on Word, Excel and Outlook

• Understand key parts and service sales strategies in each market and partner with each PSSR to support strategy execution
• Act as liaison between the PSSRs, Regional Directors, and individual branches to ensure optimal communication and inter‑department efficiencies
• Lead Sewer Camera Product Line across all territories – coordinating with vendors and Regional Directors to maintain competitive advantage
• Directly lead the Ontario Sewer Camera product specialist, managing territory, goals and objectives
• Directly lead the PSSR Refuse in Ontario to enhance Refuse product support sales
• Lead Inside Sales Specialist to support consistent pricing of PSSR Tier II and Equipment pricing
• Develop strategic parts programs to achieve parts objectives
• Develop marketing and promotional programs in collaboration with Marketing team
• Maintain strong customer relationships and manage escalated issues to ensure satisfaction
• Ride along with PSSRs on on‑site visits and provide support and feedback
• Maintain vendor relations and agreements for specific vendors
• Support development of new…