Job Description & How to Apply Below
Role Overview Cable Ties And More is hiring a entry-level Inside Sales Development Representative. This is a full-time role in Ontario. posted today. applications are still in the early window, before most candidates have applied. Full responsibilities, required qualifications, and the apply link are listed in the description below.## Resume Keywords to Include Make sure these keywords appear in your resume to improve ATS scoring
Outreach Excel Quick Books OR Logistics Benefits Overview Cable Ties And More Sign up free to auto-tailor your resume with all these keywords and get a higher ATS score## Job description
Company Overview Cable Ties And More /Ground Pro Mats is a trusted, family-owned e-commerce retailer specializing in safety and electrical supply products through various sales channels. With over 25 years of experience and a catalog of more than 60,000 items, we serve over 200,000 customers across multiple locations. Our core values include quality, reliability, and excellent customer service.### Summary We are seeking a dynamic Inside Sales Development Representative to join our team in Canada.
Based in North York, you will play a vital role in driving sales growth by engaging with customers and providing exceptional service. This position offers an exciting opportunity to contribute to a growing company committed to innovation and customer satisfaction.
Primary
Duties & Responsibilities
* Customer Communications & Order Handling
* Manage all inbound customer calls, emails, and live chats for
* Respond promptly and professionally to all inquiries, providing clear and accurate information.
* Assist customers with product selection, quotations, order placement, shipping updates, and post-sale support.
* Sales Conversion & Revenue Growth
* Follow up on quotes and open opportunities to increase quote-to-sale conversion rates.
* Convert inbound leads into paying customers by providing product education, technical details, and alternative recommendations where needed.
* Reduce order cancellations and returns by ensuring customers select the best-fit product for their specific application.
* Reach out to potential customers to introduce our product offerings.
* Technical & Product Knowledge
* Develop and maintain a strong working knowledge of all products offered through
* Confidently communicate product specifications, use cases, and compatibility details.
* Recommend substitutions or alternatives when specific products are unavailable or not ideal for the customer’s requirements.
* Cross-Departmental Collaboration
* Communicate frequently with the Marketing Team to share feedback about recurring customer questions, website issues, or missing product details.
* Support efforts to continually optimize the website to improve user experience and reduce redundant support requests.
* Coordinate with the Operations and Logistics Teams to ensure accurate order fulfillment and timely customer communication.
* Outbound Sales Responsibility (IronTreadTM Mats)
* Generate outbound sales opportunities specifically for CTAM’s house brand, IronTreadTM Ground Protection Mats, through direct outreach or cold calling to potential business customers.
* Maintain records of outbound efforts and report verified sales resulting directly from your outreach.
Performance Expectations
* Maintain a high level of responsiveness and professionalism across all communication channels.
* Achieve and maintain a consistent quote-to-sale conversion rate target as defined by management.
* Demonstrate proactive engagement with customers to ensure satisfaction and prevent unnecessary returns or cancellations.
* Regularly provide feedback and insights to management and marketing regarding trends, customer behavior, and product-related opportunities
* Qualifications & Desired Personality Traits:
* Familiarity with order processing, tracing and expediting, pricing structure
* Loves communicating with customers
* Required Experience/
Education:
* High school diploma with a minimum of 1 years’ experience in a customer sales/…
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