Account Executive, Ticket Sales & Service

Build new Forge FC fan and client relationships through group experiences, season memberships, and thoughtful service.

Location / work model | Hamilton, Ontario — on-site

Team / property | Forge FC — Ticket Sales & Service

Reports to | Director, Ticketing & Fan Engagement

Employment | Full-time — existing vacancy

Anticipated start | August 2026

Schedule | All Forge FC home matches; evenings and weekends as required for events

Compensation | $43,500–$49,500 base salary + bonus compensation

Hamilton Sports Group (HSG) brings professional sport and live entertainment together through the Hamilton Tiger-Cats and Forge FC. Based in Hamilton, Ontario, we create memorable experiences for fans, partners and community—on game day and throughout the year.

Our teams are grounded in proud histories and focused on what comes next. We are building a connected, modern organization where strong ideas travel across teams, decisions are informed by insight, and people work together to grow the game and our impact in Hamilton and beyond.

Forge FC is looking for an Account Executive to grow group sales, new season memberships and other business-development programs. You will prospect across local businesses, schools, youth sports, unions, community and newcomer groups, associations and employee-appreciation programs—then turn those conversations into relevant experiences that bring people together around Forge FC.

This role is equal parts disciplined outreach, consultative selling and reliable service. You will develop new concepts, build a qualified pipeline, close business and work with internal teams to ensure each commitment is delivered smoothly.

• Individual and Ticketing team revenue goals are achieved or exceeded across season memberships, groups, premium products and new business.
• A qualified, diverse prospect base is built through targeted data, outbound outreach, meetings, referrals and networking.
• Group concepts and tailored experiences create measurable attendance, revenue and fan‑engagement opportunities.
• Every lead, touchpoint, source, commitment and follow‑up is accurately maintained in Salesforce.

• Prospect, engage and close new season‑membership and group business through targeted outreach, meetings and networking.
• Develop group themes, programs and tailored experiences for businesses, schools, youth sport, community organizations and other audiences.
• Meet or exceed weekly, monthly and quarterly revenue and prospecting goals across assigned products.
• Build long‑term client relationships by understanding needs, recommending the right solution and providing responsive service.
• Maintain complete and timely sales activity, pipeline and client records in Salesforce.
• Partner with Ticket Operations to ensure group and season‑membership transactions are processed and fulfilled accurately.
• Collaborate with Ticket Sales & Service colleagues on campaigns, lead development and shared revenue priorities.
• Represent Forge FC at sales, networking and community events to generate new business and strengthen relationships.
• Attend Forge FC home matches and support group activations, hospitality and other business‑development initiatives.

Reporting to the Director, Ticket Sales & Service, you will manage a personal pipeline while collaborating with Ticketing, Ticket Operations and match‑day teams. You will balance proactive new‑business activity with accurate administration and dependable service through the full client journey.

• Demonstrated outbound sales experience with evidence of building a pipeline, closing business and meeting revenue goals.
• Strong prospecting instincts and confidence initiating conversations with different business and community audiences.
• Clear communication and the ability to translate client needs into practical ticketing or group‑experience solutions.
• Strong organization, time management and follow‑through across multiple opportunities and deadlines.
• A relationship‑first approach that supports both acquisition and long‑term client value.
• Comfort working with performance goals, sales activity measures and…