Field Health Benefits Coordinator

Field Health Benefits Coordinator

Location:

Hamilton, NJ | Full-time with full benefits

Pay: $20 per hour (bi‑weekly).

Note:

This may be below your state’s minimum wage. Please consider before applying.

Reports to the Outreach Supervisor and serves as a key liaison between the NJ Family Care program and the community. Delivers presentations to groups and individuals, providing clear and courteous information about program benefits, enrollment, and eligibility. Assists beneficiaries with application completion and eligibility determination.

• Assists walk‑in and telephone customers with completing new and renewal applications, HMO selection forms and answering questions about the program.
• Conducts presentations to educate consumers about NJFC and the benefits of managed care within an office and call‑center setting, at community‑based organizations, community events and home visits, including some evening and weekend events.
• Responds to telephone inquiries and complaints in a call‑center environment using standard scripts and procedures.
• Enters eligibility information into a web‑based computer system and references other NJ‑specific databases as appropriate.
• Determines eligibility for NJ Family Care according to the NJ Family Care regulations/guidelines by reviewing documentation and following procedures; prepares correspondence for missing information; makes outbound calls to obtain, clarify, or validate information.
• Participates in and contributes to the quality improvement process.
• Participates in training sessions conducted in Hamilton and at regional offices.
• Other duties as assigned.

• Associate degree from an accredited college or university.
• Two (2) minimum years of experience in the healthcare field.
• Knowledge and operational experience in Medicaid and/or CHIP programs is a plus.
• General knowledge of public health, managed care, human services systems, and local and statewide political systems preferred.
• Experience working with people representing diverse backgrounds is preferred.

• Knowledge of Medicaid and managed care programs.
• Ability to solve problems through analysis and ongoing feedback.
• Ability to work with people of diverse backgrounds.
• Ability to handle multiple tasks and meet deadlines, and remain flexible under pressure.
• Ability to maintain strict confidentiality.
• Capable of working independently.
• Excellent verbal, written, and interpersonal skills.
• Bilingual capabilities a plus.
• Ability to interpret and apply program policies and procedures as appropriate.
• Ability to use basic arithmetic procedures to determine household size and income, and program eligibility.
• Ability to apply logical reasoning to make timely, effective decisions.

• Perkspot – Employee discount program.
• Career growth opportunities.
• Full benefit options – From the start, a paid training program will teach all needed skills, along with a full benefits package to thrive personally and professionally.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits‑related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position may be eligible for a bonus or incentive. Conduent provides health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, paid time off (PTO), vacation and/or sick time.

The estimated hourly rate for this role is $20.00/hr.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants:
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through the downloadable form.