Customer service representative; Billing - credit-related
Job in
Hamilton Township, Mercer County, New Jersey, USA
Listed on 2026-07-13
Listing for:
SA TECHNOLOGIES
Full Time
position Listed on 2026-07-13
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Technical Support, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
Overview
SA Technologies Inc. () is a market leader and one of the fastest growing IT consulting firms with operations in US, Canada, Mexico & India. SAT is an Oracle Gold Partner, SAP Services Partner & IBM Certified enterprise. We guarantee you the best rate for your skills and performance.
Position: Customer Care Billing Analyst
Location: Mays Landing, NJ
Duration: 3 Months
Responsibilities- Talk with customers and/or the Board of Public Utilities and/or Public Advocate and client executives regarding the completion of payment arrangements or other escalated credit-related issues.
- Provide strong customer service, adherence to company policies, and attention to detail.
- Discuss and convey critical policy requirements pertaining to payment arrangements and credit-related issues with customers.
- Communicate with executives and government affairs representatives to convey the status of customer issues.
- Construct e-mail messages, complete simple database entries, and take detailed notes from conversations with customers which can later be used to complete payment arrangements.
- Work with MS Word and e-mail software; preferably Lotus Notes, but MS Outlook is acceptable.
- Demonstrate self-motivation and excellent time management to handle a high volume of customer issues.
- Seasoned customer service representative with the ability to communicate effectively with customers on escalated matters.
- Ability to utilize soft skills when speaking with customers and convey policy requirements pertaining to payment arrangements and credit-related issues.
- Excellent verbal and written communication skills.
- Ability to communicate with executives and government affairs representatives to convey the status of customer issues.
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