Customer Service Representative

What you’ll need to succeed as a Customer Service Representative at XPO

• 2 years of customer service experience
• Strong computer, typing and 10-key skills
• Experience with Microsoft Office
• Available to work a variety of shifts, including days, evenings, nights and weekends

• Excellent verbal and written communication skills

Pay, benefits and more:

• Expected pay range: $25.19 to $28.98 per hour. Pay is on an annual step progression. Actual compensation may vary due to factors such as experience and skill set.
• Shift: Monday – Friday (12:00 p.m. to 8:30 p.m.)
• Full health insurance benefits on day one
• Life and disability insurance
• Earn up to 13 days PTO over your first year
• 9 paid company holidays
• 401(k) option with company match
• Education assistance

• Communicate and coordinate with terminal and shop locations about commercial invoicing
• Answer and direct phone calls and/or video calls during set work hours
• Recognize and resolve documentation errors
• Perform general clerical duties as assigned, including filing, data entry and billing
• Review billing statements for accuracy and process for payment
• Resolve invoice matching issues within the AP system

• Walk and/or stand for extended periods in a climate-controlled office environment

Minimum qualifications:

• 2 years of customer service experience
• Strong computer, typing and 10-key skills
• Experience with Microsoft Office
• Available to work a variety of shifts, including days, evenings, nights and weekends

• Transportation experience
• Excellent verbal and written communication skills

Pay, benefits and more:

• Expected pay range: $25.19 to $28.98 per hour. Pay is on an annual step progression. Actual compensation may vary due to factors such as experience and skill set.
• Shift: Monday – Friday (12:00 p.m. to 8:30 p.m.)

• Full health insurance benefits on day one
• Life and disability insurance
• Earn up to 13 days PTO over your first year

• 9 paid company holidays
• 401(k) option with company match
• Education assistance

• Communicate and coordinate with terminal and shop locations about commercial invoicing
• Answer and direct phone calls and/or video calls during set work hours
• Recognize and resolve documentation errors
• Perform general clerical duties as assigned, including filing, data entry and billing
• Review billing statements for accuracy and process for payment
• Resolve invoice matching issues within the AP system

• Walk and/or stand for extended periods in a climate-controlled office environment

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO.

If you’re looking for a growth opportunity, join us at XPO.

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review XPO's candidate privacy statement here.