Azure Production Support Engineer

Qualifications

• Strong knowledge of Microsoft Azure services
• Monitoring tools (Azure App Insights)
• Understanding of Dev Ops, CI/CD pipelines
• Knowledge of Linux/Windows systems and networking
• 5+ years of Azure experience
• Good BFSI domain knowledge

• Monitor live Azure applications and infrastructure 24/7
• Respond to production incidents, outages, and alerts
• Perform root cause analysis (RCA) and implement fixes
• Handle incident tickets (Service Now/JIRA) and ensure SLA adherence
• Analyze logs using Azure App Insights
• Provide on-call support for critical issues
• Track system health, metrics, and alerts
• Work with development teams for bug fixes and deployments
• Participate in release management and change processes
• Suggest system improvements and automation opportunities
• Document incidents, solutions, and known issues
• Ensure compliance with security and regulatory standards
• Automate repetitive tasks
• Improve reliability and reduce manual interventions
• Implement proactive monitoring and preventive fixes

Bachelor of Computer Science

• Discretionary Annual Incentive
• Comprehensive Medical Coverage:
  Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans
• Family Support:
  Maternal & Parental Leaves
• Insurance Options:
  Auto & Home Insurance, Identity Theft Protection
• Convenience & Professional Growth:
  Commuter Benefits & Certification & Training Reimbursement
• Time Off:
  Vacation, Time Off, Sick Leave & Holidays
• Legal & Financial Assistance:
  Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing

Salary Range: $100,000 - $120,000 a year

Hamilton, NJ

TECHNOLOGY

410620