IT Helpdesk Technician II

Van Cleef Engineering is a dynamic, multi-discipline firm of Engineers, Certified Inspectors, Landscape Architects, Planners and Land Surveyors. We are committed to creating a personal and professional environment where we can build and focus on helping communities through teamwork and support. Our local offices provide our employees with opportunities for professional development and growth, including our Young Professionals Group, a flexible working environment, and times to celebrate our accomplishments together.

Van Cleef is proud to have been recognized in New Jersey as a Best Place to Work for 2026
! Another great reason to choose to work with Van Cleef!

Due to our continued growth, we are currently seeking an IT Helpdesk Technician II to provide hands-on, on-site IT support across our offices, working alongside our internal IT Team and our managed service provider (MSP) to keep staff productive and systems running smoothly. This role is a strong fit for someone who enjoys varied, hands-on IT work - hardware, account administration, networking basics, and vendor coordination - across multiple physical sites rather than a single desk.

• Resolve onsite IT tickets in our ticketing system - hardware setup and configuration, printer and peripheral support, minor low-voltage/network cabling, and general desktop/laptop troubleshooting
• Follow up with our MSP on open or escalated tickets to ensure timely resolution; keep ticket notes and status updates clear and current
• Support new hire onboarding and departure offboarding: laptop imaging and setup, Microsoft 365 / Entra  provisioning and license assignment, Intune device enrollment, and mobile device setup, coordinating closely with HR
• Provide first line troubleshooting for Windows 11, Microsoft 365 apps (Outlook, Teams, Word, Excel), network connectivity, printers, and VoIP handsets, escalating to the senior staff and MSP as needed
• Assist with day-to-day support of office networking equipment (switches/access points, basic firewall and VPN connectivity issues) under the direction of the senior staff
• Track and manage IT inventory - logging equipment as it's received, deployed, or returned across all office locations
• Participate in vendor calls and help coordinate invoices with Accounts Payable
• Support business continuity and disaster recovery activities, including delivering, setting up, or relocating equipment (including storage/backup devices) at all our office locations
• Support onsite visits related to IT projects, equipment installs, office relocations, and vendor evaluations
• Provide occasional after-hours or weekend support for urgent IT issues, on a rotating basis with the wider IT team

• Associate’s degree in Information Technology, Computer Science, or a related field required;
  Bachelor’s degree preferred. Equivalent hands-on experience, personal/home lab projects, or relevant certifications (e.g., CompTIA A+, Network+, Security+, Microsoft Certified) will be considered in place of a degree
• Minimum of 2-3 years of experience in IT support, help desk, or technical operations
• Working knowledge of Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams), Windows operating systems, and basic hardware troubleshooting
• Hands-on experience with laptop setup/imaging, user account provisioning (Active Directory and/or Entra ), and equipment inventory tracking
• Familiarity with a professional ticketing system (Autotask, Jira, or similar) preferred
• Basic understanding of networking fundamentals - Wi-Fi troubleshooting, DHCP/DNS basics, VPN connectivity
• Strong customer service mindset with clear written and verbal communication skills
• Highly organized, with the ability to manage multiple tickets and priorities simultaneously…