XDT Market Supervisor

As a Market Delivery Supervisor, you will lead a market‑based team to ensure seamless delivery services and exceptional customer experiences. In this role you will manage activity, coach associates, oversee inventory flow, and resolve delivery issues while maintaining a positive team environment.

• Manage a market‑based team, overseeing delivery operations, performance management, and analyzing call metrics for process improvements.
• Interview, hire, and train associates on Home Delivery processes and systems.
• Motivate and manage associates daily, creating and promoting daily schedules.
• Communicate with customers on escalated issues, lead problem‑solving efforts, and enhance customer delivery experiences.
• Resolve problems, audit the business, identify trends, and collaborate with third‑party delivery providers to achieve world‑class experiences.
• Utilize Warehouse Management System (WMS) for inventory reconciliation and audits.
• Lead and influence others to deliver business results, applying knowledge of Home Delivery Operations and Call Center processes.
• Interact with third‑party logistics service providers, Lowe's Supply Chain teams, distribution nodes, and store operations to support operational excellence.
• Demonstrate effective problem‑solving, change leadership, and team orientation skills.
• Communicate delivery successes, opportunities, and recommended solutions regularly to improve experiences.
• Maintain continuous dialogue with third‑party logistics vendor partners to address and resolve claims and complaints related to In‑Home Customer Delivery experiences.
• Engage with the warehouse, supporting associate engagement, inventory management, and warehouse operations.

• 5 Years of supply chain leadership experience and high school diploma or GED

• 2 years of supply chain leadership experience
• Bachelor's Degree in Operations, Supply Chain, or related field

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability, medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Pay Range: $70,800.00 - $ annually.