911 Dispatcher

• Hourly Starting Wage: current base rate of $21.07
• After pass probation: $0.75/ hr. additional.
• Longevity pay increases annually: 1%
• Overtime and Comp Time available
• Pay increases at year 3, 5, 10, 15, 25
• Shift differential for night shift: $.50 per hour

Responds to incoming emergency and non-emergency telephone calls and text to obtain and disseminate accurate information in an efficient and professional manner to Law Enforcement, Fire, Ambulance or other Emergency Services; dispatches first responders to scenes; maintains proper logs and paperwork; assists the public by providing a variety of information and direction; performs a variety of dispatch support duties; endorses a team environment.

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address office needs and changing office practices.

Responds to incoming telephone and text emergency/non-emergency incidents in an accurate, efficient, and professional manner; prioritizes calls and dispatches appropriate first responder units by radio, page, or telephone; provides emergency medical dispatch instructions over the phone for medical incidents.

Fields requests for emergency services and quickly obtains as much accurate information from the caller as possible; takes appropriate action to assure successful completion of the requested or required service.

Assists the public by providing a variety of information. Operates telephone system, radio system and computer aided dispatch systems.

Scans, updates, and modifies a variety of court orders, warrants, reports and other official paperwork within several computer programs and data bases; warrant validations.

Operates computers, related computer equipment and related data base to input and retrieve data; review, post and purge files and records for processing according to policy and procedure.

Obtains and disseminates confidential law enforcement/criminal records for authorized deputies, officers, court officials, and agencies.

Provides appropriate referrals and assistance to the public and other agencies; accumulates and distributes records and reports in accordance with 911 Center policy.

Performs other related duties as required.

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Must have the ability to actively listen to others for an understanding of their needs and situations; ability to speak English with sufficient clarity to be understood on the telephone, radio or in person. Must be able to communicate information professionally and precisely. Must be able to read and understand written correspondence, memoranda and directives. Must have the ability to report events and relay information using proper grammar.

Must be able to perform multiple tasks simultaneously; be able to do several things accurately at one time and remain focused under stressful conditions. Must have the ability to adjust to new or unique situations.

Must have the ability to make positive, constructive behavioral choices while working in difficult or adverse situations. Must have the ability to accept professional criticism and/or discipline while accepting responsibility for individual work actions. Must have the ability to work cooperatively with supervisors and establish cohesive, effective relationships with co-workers and first responders.

Must have the ability to hear and understand sound sources coming through a communications headset and/or radio speaker. The ability to hear and understand other outside sound sources while wearing a communications headset; the ability to hear other sound sources not coming through the headset. Ability to hear with both ears.

Must have the ability to read and discern visual images on a variety of media, including the ability to read and understand maps. Must be able to distinguish between colors on color-coded computer screens. Must…