Patient Access Representative Lead

Lead Patient Access Representative opportunity in beautiful Hamilton, Montana!!

Patient Access Representatives (PAR) provides customer-service coverage in the medical clinic facilities and/or ancillary departments of Marcus Daly Memorial Hospital, and assumes the responsibility for successful financial outcomes of all patient services. Under the general supervision of the Patient Access Manager, this position performs imperative duties, including but not limited to appointment scheduling, registration, insurance verification, and telephone coverage, data entry, filing protected health information (PHI), patient referrals, and point-of-service collections, while maintaining patient relations, customer satisfaction, and Marcus Daly’s financial solvency.

• High school diploma or GED required
• Courses in medical terminology beneficial

• Minimum two years hospital/physician office experience preferred
• Prior scheduling, patient accounts, unit clerk, or medical assistant experience preferred
• Strong problem solving techniques and interpersonal skills—including ability to communicate effectively both orally and with written word
• Familiarity with MDMH registration and billing systems
• Ability to work under time pressure while interacting in a helpful, courteous manner with a high degree of patient contact
• Demonstrated ability to multi-task between heavy phone volume, multiple computer systems, and frequent interruptions; must have the ability to handle ongoing face-to-face contact with patients and staff while functioning in a busy medical office environment with limited workspace
• Effective at adjusting to change, prioritizing duties, handling stress, and communicating face-to-face with employees, patients, and physicians when necessary

Full-time, 40 hours/week

This position is eligible for the full benefit package