Senior Director Accounts Receivable - O2C

We are seeking a strategic and results-driven Senior Director of Accounts Receivable to lead the end-to-end revenue cycle within a shared services environment. This leadership role oversees billing, accounts receivable, collections, and cash application while driving operational excellence, process automation, and strong financial controls.

The ideal candidate brings deep expertise in revenue operations, strong systems knowledge, and a proven track record of improving billing accuracy, accelerating cash collections, and leading high-performing teams within complex, multi-entity organizations.

• Lead, mentor, and develop teams responsible for billing operations, accounts receivable, collections, and cash application.
• Establish clear goals, accountability, and performance metrics across all revenue cycle functions.
• Build a high-performance, customer-focused culture centered on continuous improvement, collaboration, and operational excellence.

• Oversee timely and accurate billing across multiple customer channels and service lines.
• Ensure invoices align with pricing structures, service agreements, and contractual terms.
• Standardize billing workflows to improve scalability, consistency, and accuracy.
• Implement strong internal controls to ensure billing completeness and minimize revenue leakage.

• Develop and execute AR management and collections strategies to improve cash flow and reduce aged receivables.
• Oversee customer outreach, dispute resolution, and credit and collection policies.
• Maintain strong customer relationships while improving payment performance.
• Monitor and report on key performance indicators (KPIs), including Days Sales Outstanding (DSO), aging trends, collection effectiveness, and bad debt.
• Oversee the accurate and timely application of customer payments received through multiple payment channels.
• Resolve unapplied and misapplied cash promptly to maintain accurate customer accounts.
• Support the monthly financial close by ensuring timely reconciliation of the accounts receivable subledger to the general ledger.

• Lead continuous process improvement initiatives across billing and accounts receivable functions.
• Partner with IT and external vendors to evaluate, implement, and optimize ERP, billing, and AR automation solutions.
• Serve as the business lead or key stakeholder for technology initiatives impacting the revenue cycle.
• Leverage data analytics, dashboards, and reporting tools to improve visibility, decision-making, and operational performance.

• Bachelor's degree in Finance, Accounting, Business, or a related field required.
• 10+ years of progressive experience in financial operations with a focus on billing, accounts receivable, or revenue cycle management.
• 5+ years of leadership experience managing teams and complex operational processes.
• Experience operating within a shared services environment strongly preferred.
• Demonstrated success leading process improvement initiatives and systems implementations.
• Strong knowledge of ERP systems, billing platforms, accounts receivable processes, and reporting tools.
• Experience in route-based services, recurring revenue businesses, utilities, logistics, or other service industries preferred.
• Strong project management and organizational change management capabilities.
• Excellent leadership, communication, and cross-functional collaboration skills.
• Highly analytical with strong attention to detail and a results-oriented mindset.