Manager, Program Management

• Lead cross-functional execution across GSMS
• Operate effectively through ambiguity in evolving environments
• Establish appropriate project roles, governance, processes, and tools
• Lead project governance and stakeholder engagement
• Facilitate project meetings, communicate progress and risks, document decisions, and track actions
• Build and maintain integrated plans covering business, technology, vendor, data, operational, client, and change activities
• Manage delivery risks, issues, dependencies, and roadblocks
• Frame options, impacts, tradeoffs, and recommendations to enable timely decisions
• Develop executive-level reporting on initiative status, goals, risks, dependencies, decisions, readiness, and performance measures
• Drive change readiness, communications, adoption, implementation, handoff, and closeout
• Guide and coach junior team members without formal people-management responsibility

• Bachelor's degree or equivalent practical experience
• Five or more years of experience leading complex, cross-functional projects or programs from initiation through implementation and transition
• Ability to translate business objectives into integrated plans, governance, milestones, dependencies, decision points, and measurable outcomes
• Strong command of project risk, issue, dependency, scope, resource, and change control practices
• Ability to diagnose, simplify, and structure problems and solutions while maintaining command of the details
• Excellent written and verbal communication skills, including executive-level status reporting, decision framing, and facilitation
• Proficiency with common project planning, collaboration, reporting, and presentation tools
• Demonstrated leadership qualities, ownership, colleague support, and commitment to quality
• PMP, Agile, Scrum, Prosci, or comparable project and change management certification or training
• Experience with organizational change management, implementation readiness, adoption planning, and transition to business-as-usual operations
• Experience working across global teams, with clients, third-party vendors, or in complex environments

Demonstrates expertise in leading complex, cross-functional projects with a focus on governance, risk management, and stakeholder engagement. Proficient in developing integrated plans and executive-level reporting to drive change readiness and successful project outcomes.

• Project Management
• Risk Management
• Stakeholder Engagement
• Change Management
• Executive-Level Communication

• Project Planning
• Governance
• Risk Control
• Dependency Management
• Scope Management
• Resource Management
• Change Control
• Decision Framing
• Problem Diagnosis
• Implementation Readiness

• Leadership
• Communication
• Facilitation
• Colleague Support
• Commitment to Quality

• PMP
• Agile
• Scrum
• Prosci

• Cross-Functional Projects
• Global Teams
• Organizational Change Management
• Business-as-Usual Operations

• Project Planning Tools
• Collaboration Tools
• Reporting Tools
• Presentation Tools