Warehouse CSR & Administrative Assistant_Mandarin Fluency

Responsibilities/Duties:

• Oversee billing logs and labor hours report worked hours.
• Serve as the primary contact for customers, addressing inquiries, and providing timely and accurate information related to inventories, shipments, and product availability.
• Review and record every purchase to meet our monthly budget.
• Assist parties in tracking shipments and resolving any issues that may arise during the transit times and on arrival to Hub.
• Create purchase orders and follow up for payments with our purchasing department.
• Constant communication with temporary and security agencies regarding daily reports and any situation that needs attention.
• Other tasks can be added to your position’s daily responsibilities based on the company’s operational needs.
• Direct communication with vendors regarding any issues.
• Responsible to Daily attendance reports and informing supervisor of any issues.
• Investigating discrepancies to be able to identify and resolve customer-related issues, such as order discrepancies, shipment errors, or not meeting the standard of work.
• Direct report with site manager for any issues or daily production needs.
• Coordinator of the morning meeting presentation
• Coordinator of the Monthly Safety Meeting
• Generate regular reports on inventory levels and metrics.
• In charge of Monthly billing and adding new vendors
• Assist with production if needed.
• Assist with training new and current employees
• Responsible for monitoring warehouse staff, and other equipment and oversee the security, and administrative functions of the warehouse where they are employed.

• English and Chinese
• At least 2 years’ experience in a related field
• Good verbal and written communication skills
• Microsoft office experience (excel-power point-word)

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.