Customer Service Manager Fairfield, NJ

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New Jersey, NJ, US

At Stone Systems () we are looking for a Customer Service Manager for our Shop located in Fairfield, NJ, who will have the opportunity to work in a multinational environment, in full expansion, surrounded by numerous challenging projects that you can be part of.

The Customer Service Manager position coordinates and controls the activities of the customer service team to maintain and ensure customers are serviced promptly and properly by training and managing staff effectively. They are also responsible for meeting organizational and operational objectives.

• Direct the daily operations of the customer coordinators.
• Plan, prioritize, and delegate work tasks to ensure the proper functioning of the department
• Maintain high customer service levels.
• Enforce customer service policies and procedures.
• Handle complex and escalated customer complaints and service issues.
• Monitor accuracy of reporting and database information.
• Identify and implement strategies to improve quality of service, productivity, and profitability.
• Coordinate and manage customer service projects and initiatives.
• Complete job in Job Tracker and supplier sites when necessary.
• Manage and evaluate staff performance.
• Identify and address staff training and coaching needs.
• Update Daily Operational Dashboard.
• Promotes cooperation and commitment within a team to achieve goals and deliverables
• Partner with the People Department to maintain office policies as necessary
• Other duties as assigned by management

Roles and responsibilities may evolve based on business needs; additional duties may be assigned without prior notice or consent.

Required:

5+ years of customer service experience
2+ years in a managerial role
Desired:
1+ year(s) of work experience in the stone industry

Required:

High School Diploma/GED
Desired:
Associate Degree in Business or related areas

Required:

Proficiency in Microsoft Office (Excel, Outlook, etc.)

Required:

Ability to multi task and work in an extremely fast paced environment
Excellent communication skills, both verbal and written.
Ability to multitask
Customer Service oriented

Required:

Self-confidence
Flexibility
Initiative
Safety oriented

The company offers competitive compensation and benefits as follows:

• Salary range: $60,000-$70,000. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is also eligible for Potential Annual Award depending on individual performance and Company performance, in accordance with the terms of the Company’s plan.
• Benefits: Medical, Dental, and Vision Insurance;
  Short-term and Long-term Disability;
  Basic Life and Supplemental Insurance. Eligible for 401(k) Retirement Plan starting the first of the month.
• Paid time off: Vacation time accrued monthly; 5 days of sick time; 2 floating holidays per year (1 if hired after July
  1).
  
  Note:
  
  specific policy updates may change these benefits.

Cosentino is an Equal Opportunity/Affirmative Action Employer and Prohibits Discrimination and Harassment of Any Kind:
Cosentino is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cosentino are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Cosentino will not tolerate discrimination or harassment based on any of these characteristics. If you are an individual or veteran with a disability who requires any type of accommodation, please contact the People Department at  or at our email address: ta