Client Services Representative

Hybrid (2days in office and 3 days remote)
Summary

• :
  
  Establish, foster and grow relationships with key stakeholders including state/program representatives and third-party case worker organization
• sDevelop strategies to support the growth of existing programs through marketing, education and community outreach to potential recipients and social services organization
• sAct as liaison between the funding entity and Acumen, which includes communicating any opportunities and/or issues that may directly impact the client or Acumen (across all its departments
• )Understand and stay up to date on the program rules, regulations and implementation needs while being able to effectively communicate and explain said rules to external and internal stakeholder
• sSupport clients (employers and employees) during their enrollment process; process related paperwork and managing electronic communication, which requires accurate data entry into several databases and meeting deadline
• sProvide timely and accurate day-to-day support to clients; receive, research and resolve all client inquirie
• sEnsure compliance with all state and federal guidelines including the management of all escalated issues with client families and state
• sWork well independently with limited supervisio
• nWork a flexible work schedule, including but not limited to weekends, weeknights and holiday
• sPerform other work-related activities as assigne
• dALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guideline

• S:
  Prior experience in customer service and/or client relati
• onsMust be able to work a flexible schedule, including but not limited to weekends, weeknights and holid
• aysMust be able to travel, including overnight(s), via ground transportation and/or via fli
• ght Maintain a valid driver’s license within the state of residence and valid automobile insura
• nce Advanced computer knowledge using Microsoft Word, Excel, PowerPoint, Internet, Email and use of P
• DFsAbility to handle fluctuating inbound and outbound call volume that can be heavy at ti
• mes Ability to communicate both orally and in writing in a professional man
• ner Accuracy and the ability to handle responsibility with limited supervis
• ionHigh standard of integr
• ity Ability to work well with numb
• ers Ability to read and work accurately with formu
• las Demonstrates excellent organizational skills, attention to detail, time management, task orien
• tedGood interpersonal communication ski
• lls Patience, perseverance, and follow through ski
• lls Ability to handle conflict and difficult clients and/or state stakeholders and/or case manag
• ers Ability to prioritize and handle multiple demands successfu
• llyMust be able to plan for and meet multiple deadli
• nes Ability to use all office equipm
• ent Experience working with multiple applicati