Trust Operations Lead

About Rockefeller Capital Management

Rockefeller Capital Management was established in 2018 as a leading independent financial advisory services firm. Originally founded in 1882 as the family office of John

D. Rockefeller, the Firm has evolved to offer strategic advice to ultra- and high-net-worth individuals and families, institutions, and corporations from offices in 35 markets throughout the United States, as well as an office in London. The Firm oversees $228 billion in client assets as of July 31, 2026.

The Trust Operations Lead will oversee the Trust Operations function for the Rockefeller Trust Companies (RTC) — Rockefeller’s Delaware and nationally chartered (OCC-regulated) trust companies — a differentiated fiduciary offering of the Rockefeller Private Office. Reporting to the Head of Operations for Rockefeller Capital Management, this leader holds end-to-end accountability for the operating model, controls, and day-to-day execution of trust operations.

The Trust Operations Lead manages a team of operations professionals and plays a major role in managing the relationship with the firm’s trust platform technology provider, ensuring the systems, processes, and controls that support fiduciary account administration are efficient, resilient, and audit-ready.

We are seeking a solutions-oriented, strategic thinker who looks around corners and thrives on delivering white glove service to internal and external clients, in line with Rockefeller’s culture of excellence. We seek a highly proactive leader and operator who anticipates control weaknesses before they materialize, pressure-tests processes, designs durable solutions that scale, and builds institutional credibility with Internal Audit, Compliance, and regulators.

• Lead, manage, and develop a team of Trust Operations professionals, establishing clear accountability, coverage, and a consistent daily operating cadence across the Delaware and nationally chartered trust companies.
• Own the end-to-end Trust Operations operating model — people, process, and technology — establishing the practices, processes, and procedures that govern trust account transactions and fiduciary account administration.
• Play a major role in managing the relationship with the firm’s trust platform technology provider, including service levels, system releases and upgrades, automation, and integration across multiple inter-related platforms.
• Design, implement, and own end-to-end control frameworks across systems, with clear ownership, evidence standards, and governance.
• Anticipate emerging control weaknesses early, pressure-test processes, and prevent repeat failures through proactive, prevention-first issue management.
• Manage relationships with external custodians, systems vendors, proxy voting vendors, statement vendors, and tax reporting providers; resolve complex, sensitive issues involving securities trades and trust account transactions.
• Oversee the timely and accurate completion of trust regulatory and tax reporting, including OCC fiduciary requirements (Regulation
  9) and annual Reg 9 account reviews, call reports, and applicable state and federal filings, in coordination with Compliance and Tax.
• Drive complex, cross-functional work streams and transformation initiatives with clear timelines, accountability, escalation paths, and closure of open items.
• Maintain audit-ready documentation discipline — procedures, root-cause analyses, remediation plans, and routine reporting that stand up to Internal Audit, Compliance, and regulatory scrutiny.
• Establish and run a standing governance cadence (e.g., weekly operations review, monthly controls review, and quarterly Trust Operations & Compliance Committee reporting) with defined owners and standard artifacts.
• Own centralized issue management — a single backlog for findings and incidents with severity, root cause, remediation owners, due dates, and evidence requirements.
• Contribute to the Risk and Control Self-Assessment (RCSA) program in coordination with executive management, senior managers, and quality assurance.
• Make decisions regarding hiring, performance management, and staffing; evaluate performance…