Payments Manager

Compensation:

$70,000-$100,000/year (with potential flexibility based on experience)

Our client is a fast-growing digital entertainment company preparing to expand its regulated online gaming operations in New Jersey. We are seeking a hands-on Payments Manager to lead payment operations, fraud and risk controls, and oversight of automated reconciliation and reporting.

As Payments Manager, you will oversee day-to-day payment operations while strengthening fraud prevention, regulatory compliance, and transaction performance. You will collaborate closely with Finance, Compliance, Operations, Customer Support, Product, and IT.

• Overseeing customer withdrawals, refunds, manual transactions, bank wire deposits, and related approval processes
• Monitoring and optimizing automated and manual payment review processes for accuracy, efficiency, and regulatory compliance
• Partnering with Finance to oversee automated reconciliation, reporting, and daily payment requirements
• Analyzing transaction performance, chargebacks, fraud trends, and customer payment behavior to identify risks and improvement opportunities
• Configuring and refining fraud rules and payment checks to improve approval rates while minimizing losses
• Investigating customer activity, managing chargebacks, and gathering evidence through case resolution
• Coordinating with Compliance on AML reviews and required regulatory reporting
• Overseeing KYC workflows and ensuring customer verifications are completed accurately
• Collaborating with Product and IT to test and improve payment flows, automated controls, and fraud-detection tools
• Supporting customer-facing teams with complex payment inquiries and escalations
• Producing clear internal reporting on payment gateways, chargebacks, fraud, and key operational metrics

• Bachelor's degree or equivalent relevant work experience
• 2+ years of experience in payments, fraud, AML, risk, or a related analytical role
• 1+ year of experience in iGaming
• Knowledge of payment operations, fraud controls, chargebacks, KYC, and regulated reporting
• Understanding of financial reconciliation and automated reconciliation and reporting processes
• Strong analytical, decision-making, organizational, and problem-solving skills
• Excellent written and verbal communication skills, with the ability to collaborate across teams and levels
• Proficiency in Microsoft Office, particularly Excel, Word, PowerPoint, and Outlook
• Ability to work independently, learn quickly, and take ownership in a fast-paced environment
• Willingness to work nights, weekends, and holidays as business needs require
• New Jersey residency and work location required
• Ability to obtain and maintain all required New Jersey Division of Gaming Enforcement licenses and approvals
• 401(k) plan
• Medical, dental, and vision insurance
• Exposure to a growing, technology-driven business in a regulated industry
• Opportunity to help shape payment operations during an important stage of growth