Environmental Services Lead

Department: 11906 AMC Burlington
- Environmental Services

Status: Full time

Benefits Eligible: Yes

Hours Per Week: 40

Schedule Details/Additional Information: Full time 40 hours per week, 2nd shift, rotating holidays, work every 3rd weekend.

Pay Range: $20.80 - $31.20

• Lead co-workers in the day-to- day operations of the Environmental Services department (EVS) program.
• 1)
  Confers, plans ahead with supervisory staff, on job assignments, projects and activities.
• 2)
  Verifies completion of all assigned duties/tasks by Environmental Services staff according to EVS procedures.
• 3)
  Responsibility for assisting in scheduling of the Environmental Services staff.
• 4)
  Adjusts the daily schedule to ensure proper staffing in all areas.
• Functions as Environmental Services Tech, knowing all positions/responsibilities within department. When in a lead role:
• 1)
  Role in Hazardous Materials, spills and disaster plans
• 2)
  Assists in competencies
• 3)
  Monitor Bed Tracking
• 4)
  Monitors lunch and breaks
• 5)
  Liaison between EVS and customers/staff as needed
• 6)
  Coordinate projects/set ups
• 7)
  Assist with room inspection high touch, etc.
• 8)
  Issues key, pagers, equipment, etc
• 9)
  Makes suggestions for work improvement
• Supply and equipment use and maintenance.
• 1) Assists in training and introducing new equipment and cleaning methods by demonstrating techniques and procedures
• 2) Inspects equipment and supplies for cleanliness and possible damage, to ensure that it is in working for the next shift use and maintenance of all equipment.
• Communicate to leadership associate performance, conduct, issues, etc.
• Customer Satisfaction
  - Demonstrates a commitment to satisfying customer needs and exceeding customer expectations. Continues to improve patient and customer satisfaction scores.
• 6)
  Maintains courteous and pleasant attitude to patients, families and other contacts.
• 8) Utilizes appropriate chain of command in resolving complaints, grievances
• 7) Maintains confidential patient and departmental information.
• 5) Presents department in a positive manner to all contacts.
• 1) Utilizes AIDET with both Internal Customers and External Customers.
• 2) Demonstrates ability to identify and resolve interpersonal conflicts constructively when dealing with fellow associates.
• 3) Demonstrates a positive, supportive attitude to patient families and other personnel in emergency and non-emergency situations.
• 4) Displays patient and tact when dealing with other hospital personnel.
• Trains associates and assists in Department Orientation Process.
• 1) Maintains licenses and certificates as appropriate
• 2) Fulfills operating unit, competencies, and required training.

• * High School diploma or equivalent
• * Leadership experience preferred.
• * At least one year in Housekeeping

• * Good communication skills
• * Good organizational skills
• * Excellent customer service skills
• * Must be able to communicate instructions

• Team player Able to work with all levels of personnel
• Demonstrates flexibility
• Projects a positive attitude
• Willing to learn, cooperate
• Self-motivated
• Demonstrates initiative
• Good communication skills. Written and verbal
• Thinking consistent with Advocate Mission, Values, Philosophies and quality concepts EVS product and equipment knowledge
• Potential exposure to hazardous materials Job responsibility involves walking, standing, bending, climbing and lifting throughout the workday.
• Ability to perform medium lifting: up to 35 pounds occasionally and/or 10 to 15 pounds frequently and/or up to 10 pounds constantly.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or…