Supervisor, Management

FLSA:
Full-Time Hourly Non-Exempt

As a Supervisor, you’ll be a key leader in the resort—supporting daily operations, developing team members, and ensuring a seamless, 5-star experience for every guest.

• Serve as a key holder and Manager on Duty (MOD) when needed
• Lead, coach, and support front-of-house and back-of-house teams
• Ensure team accountability, performance, and adherence to company standards
• Assist with scheduling, staffing, and daily operational execution
• Maintain a clean, safe, and organized facility aligned with brand standards

• Deliver and model 5-Star customer service at every interaction
• Drive sales by converting inquiries, tours, and walk-ins into enrollments
• Promote services and packages tailored to each pet parent’s needs
• Lead by example in communication, hospitality, and professionalism
• Represent the brand at community and marketing events

• Oversee feeding, medication, and daycare operations
• Monitor pet health, safety, and behavior, escalating concerns as needed
• Support team members in all areas of the resort—jumping in wherever needed
• Ensure proper execution of daily checklists and operational procedures

• Prior supervisory or management experience required
• Background in pet care, daycare, boarding, or similar environment preferred
• Strong leadership, coaching, and communication skills
• Sales-oriented mindset with a proactive, “lead from the front” approach
• Ability to multitask and thrive in a fast-paced environment
• High emotional intelligence and professionalism
• Valid driver’s license
• Weekend, holiday, and flexible availability required

• 401(k) with company participation
• Health, dental, and vision benefits
• Flexible scheduling
• Training & leadership development programs
• Employee discounts and perks

This is more than a job—it’s a leadership opportunity in a growing, high-energy environment where people, pets, and performance matter. If you’re ready to lead a team, drive results, and create exceptional experiences, this is your role.

Apply today and step into leadership in luxury pet care!