Senior Manager - Public Sector Transportation

SUMMARY

We are seeking a highly experienced and motivated Manager/Senior Manager to join our Public Sector Transportation Consulting team with specific focus in the tolling business in the Northeast, and nationally. In this pivotal role, you will lead and manage complex consulting engagements, working closely with public sector clients—particularly state and local transportation authorities—to deliver innovative solutions and drive impactful results. Your expertise in tolling systems, data and technology migration, team leadership, and program/project management will help shape the future of public services, ensuring efficiency, effectiveness, and excellence in every project.

You'll be a versatile consultant capable of leading diverse engagements while bringing specialized knowledge to high-priority infrastructure modernization initiatives.

• Lead engagement teams in delivering high-quality consulting services to public sector clients, with particular focus on state and local transportation agencies and tolling authorities.
• Serve as engagement/project lead on complex, multi-workstream initiatives involving tolling system implementations, data migrations, technology transformations, and PMO services.
• Build strong partnerships and authentic relationships, becoming a trusted advisor to client leadership and managing overall client relationships.
• Apply practical approaches to solving business problems, translating business goals into actionable plans that deliver results and desired outcomes.
• Establish a culture of continuous quality improvement across all engagements.
• Sustain current relationships while developing new opportunities and growth primarily in Northeast geography accounts but could expand nationally through hands‑on involvement in delivery, client satisfaction, risk management, and financial oversight.
• Drive business expansion by identifying and nurturing new engagement opportunities, particularly in transportation infrastructure modernization and tolling operations.
• Develop compelling and targeted account strategies that drive new opportunities leading to growth.
• Collaborate with practice, industry, and market leaders to bring the right solutions to client challenges.
• Lead proposal development efforts for procurement‑led opportunities and Statements of Work (SOWs).
• Shape conversations through expertise and visionary/critical thinking by being a thought leader, positioning North Highland as innovators in public sector transformation.
• Be a thought leader by continuing to develop your professional network through association memberships, speaking and writing engagements, and community activities.
• Drive the integration of emerging technologies and methodologies, particularly in tolling systems, data platforms, and digital transformation.
• Champion fresh ideas and lead efforts to innovate across the public sector portfolio.
• Lead by fostering a company‑wide culture valuing curiosity, continuous improvement, and professional growth.
• Develop the next generation of North Highland leaders through mentorship, coaching, and creating opportunities for team members to grow their skills.
• Foster an inclusive environment where diverse perspectives are valued and team members feel empowered to bring their authentic selves to work.
• Coordinate internal resources as needed, bringing the right talent to projects and creating staffing opportunities that align with career development goals.
• Lead geographically distributed teams effectively, ensuring collaboration, engagement, and high performance while fostering a culture of feedback and development.
• Understand how to enable public sector organizations to achieve objectives through the effective use of technology, particularly in tolling infrastructure and data ecosystems.
• Have knowledge of legislative processes and/or the ability to quickly learn how policy decisions and funding lead to opportunities with our clients.
• Apply critical thinking when selling and developing opportunities, working effectively with internal and external stakeholders.
• Navigate complex business environments with political savvy, empathy, and ethical leadership.

• 6‑10+ years of…