Account Manager, Inside Sales

Macmillan Learning is a part of the family-owned Holtzbrinck group of companies and is one of the leading educational technology companies. Through deep partnership with the world's best researchers, educators, administrators, and developers, we facilitate teaching and learning opportunities that spark student engagement and improve outcomes. We provide educators with tailored solutions designed to inspire student curiosity and measure progress. Macmillan Learning is comprised of renowned brands including Bedford/St.

Martins, W.H. Freeman, Worth Publishers, Sapling Learning, Sky Factor, Late Nite Labs, EBI-MAPworks, i clicker, reef and hayden-mcneil.

At Macmillan Learning, we're committed to driving innovation that transforms education. We seek team members who thrive on pushing boundaries, envisioning future possibilities, and building solutions that make a lasting impact. Whether you're a Pioneer shaping bold new ideas, a Builder turning possibilities into reality, or a Stabilizer optimizing for success, you'll play a vital role in advancing our mission. If you're excited by the prospect of testing new technologies, implementing transformative strategies, and thriving in a fast-paced, innovative environment, we’d love to hear from you!

Our Account Managers play a critical role in our sales team. They ensure our customers have everything they need to succeed as Macmillan customers, from providing instructor resources to arranging department and/or instructor training. Our Account Managers bridge the gap between our sales reps and Customer Support. They try to anticipate instructor and administrator needs before they arise, so every Macmillan customer is delighted.

The primary goals of this role are to increase and maintain a base of business and upsell print business within an assigned territory. Teamwork, collaboration, and communication are keys to succeeding in this position. To be successful in this role, an Account Manager must have the ability to connect and engage with customers. This role does not have managerial responsibilities.

• Actively and accurately manage company CRM tool (Salesforce). This includes, but is not limited to, all customer interactions, contacts, sales opportunities, and pipelines to be reflective of revenue expectations within a given territory.
• Regularly use internal data and analytics to identify at-risk customers and develop action plans geared towards driving usage and increasing renewal rates.
• Target upsell opportunities by converting print to digital and increasing sell-through at Inclusive Access enabled schools.
• Provide consistent, pro‑active outreach to clients via phone, video, and email to ensure they are aware of the latest features, content, tips & tricks, etc. that will enhance their teaching experience and improve student outcomes.
• Plan, coordinate, and execute online presentations or schedule demos as needed to faculty and institutional contacts throughout the year.
• Assess and respond to individual instructor needs by listening, understanding, and overcoming obstacles to provide the best solutions to meet the customer's specific needs.

Required Qualifications:

• Bachelor’s Degree, or equivalent combination of education and experience.
• Knowledge of MS Office and Google Suite.
• Excellent written and verbal skills, ability to handle multiple projects simultaneously and work under pressure.

Preferred Qualifications:

• Experience with Salesforce as a CRM.
• Previous Higher Education experience.
• Passion for exploring emerging tools and platforms that enhance digital sales, virtual presentation quality, and customer success tracking.
• Ability to advocate for emerging AI technologies within a sales, support, or education technology environment that can enhance customer retention strategies, digital product upsell efforts, and overall territory performance.

Exemption Status: Exempt

Physical Requirements: Requires periods of close concentration; must be able to multi‑task and concentrate in noisy/busy environment. Must be able to sit for long periods of time. Must be able to travel occasionally; 2‑4 times a…