Service Sales Pro: Local Accounts

• Interface with customers, field technicians as well as other departments and management level associates.

• Focus on customer service.

• Grow local services business by developing new account opportunities.

• Maintain existing relationships with customers within the territory.

• Maintain open communication with customers regarding work schedule and expectations.

• Meet monthly and quarterly service sales quota (on contract sales and repair sales).

• Understand the company’s quoting and CRM process and systems.

• Submit forecasts and reports in a timely manner.

• Strong communication, time management, negotiation and follow-up skills.

• Call on local end users continually (in-person visits).

• Maintain relationships with major customers and foster new prospects.

• Provide customers with all requested service reports.

• Understanding of AAADM Certification.

• Knowledge of door hardware/electric door hardware.

• Involved in customer complaints and resolution process.

• Knowledge of competitions pricing, strengths, and weaknesses.

• Join and maintain professional associations to enhance selling opportunities.

Requirements

• Marketing or business degree preferred.
• 2-3 years’ experience in a business development/sales environment.
• Must demonstrate a high level of organization
• Ability to work well within a group in a team environment.
• Self-motivating, problem-solving, capable of managing multiple projects.
• Professional appearance.
• Positive attitude.
• Grace under pressure.
• Accuracy and attention to detail.
• Sharp analytical skills.
• Positive attitude.
• Exceptional organization skills.
• Ability to take direction well.
• Excellent verbal communication skills.
• High-energy, results-oriented approach.
• Reliable and disciplined.
• Excellent follow-up skills.
• Working knowledge of MS Office Products.
• Familiarity with CRM systems.

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Hard Skills

• business development
• sales
• customer service
• negotiation
• time management
• problem-solving
• analytical skills
• attention to detail
• door hardware
• electric door hardware

Soft Skills

• communication
• organization
• teamwork
• self-motivating
• positive attitude
• grace under pressure
• reliability
• discipline
• follow-up
• results-oriented

Certifications & Qualifications

• AAADM Certification