Field Service Technician I

• Represent the NCR Atleos brand by being the first line of response on-site at our customers’ locations.
• Problem-solve at a basic module level (FRU), organize and plan your time effectively, and know when and to whom to lift issues to.
• Apply the knowledge that you learn during your on-the-job training to resolve task related problems in straightforward situations emphasizing on manual skills.
• Follow Safety and Security Procedures when working on ATMs. You will learn this on Day 1.
• Complete NCR Atleos specific Trainings and Certifications on our training website.
• Diagnose problems based on the error logs from the ATM and information provided from our service app using a company provided cell phone.
• Perform minor maintenance and repairs on ATMs, both indoors and outdoors.
• Responsible for accurate and prompt reporting of updates and details of the work performed at the ATM, including call closure details.
• Maintain parts inventory and related records.
• Accurately reporting hours worked and miles driven daily.

• Must reside in the specified geographic area.
• High School Diploma or equivalent.
• Must be authorized to work in the US.
• Possess a valid driver’s license and maintain a driving record that meets company requirements.
• Access to reliable transportation for work purposes.
• Familiarity and ability to use and operate an Android cell phone (company provided).
• Ability to perform essential functions of the job which include:
  • o Prolonged travel during several hours of the workday, which includes inclement weather.
  • o Carrying and lifting tools, parts, and equipment weighing up to 50 lbs. without assistance.
  • Bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size.
• This role requires proof of the following minimum insurance coverage:
  • o Bodily Injury Liability:
    Minimum $100,000 per person and $300,000 per accident.
  • o Property Damage Liability:
    Minimum of $100,000 per accident.

Demonstrates proficiency in diagnosing and resolving ATM-related issues while adhering to safety and security procedures. Capable of performing minor maintenance and repairs, maintaining accurate records, and effectively managing time and inventory.

• Problem Solving
• Manual Skills
• Safety Procedures
• Inventory Management
• Customer Service

• Basic Module Diagnosis
• Minor Maintenance and Repairs
• Error Log Analysis
• Time Management
• Physical Lifting and Carrying

• Organizational Skills
• Effective Communication
• Escalation Management

• NCR Atleos Specific Trainings

• ATM Maintenance
• Safety and Security Procedures
• Transportation Requirements
• Insurance Coverage

• Android Cell Phone
• Service App