Regional Manager Hearing Care

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We’re dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self‑motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change.

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

New Jersey, United States

Regional Manager – Audio Nova

Location:

Hybrid out of one of the following States:
New York OR New Jersey

Eligible for Relocation Bonus!

As the Regional Manager, Hearing Care, you will support a team of dedicated and compassionate Hearing Care Coordinators (HCCs). Your role will be vital in ensuring our patients receive exceptional care and service. You will provide guidance and support to the HCCs within the region and be accountable for ensuring they receive the necessary training to excel. You will motivate and mentor the HCCs for local events, activities and regarding scheduled and completed evaluations.

Leading by example, you’ll bring enthusiasm and display flexibility as you take on special projects and drive process improvement efforts and company initiatives.

• Lead and develop a team of Hearing Care Coordinators including recruitment, hiring and ongoing performance management
• Observe, explain, and coach on scheduled evaluations, capacity and demand
• Address performance issues proactively, providing coaching and conducting annual performance appraisals
• Review and ensure accuracy in regional collections and transactions
• Supervise clinic inventory control processing
• Oversee the insurance process and proper completion of patient Benefit Checks
• Monitor and evaluate transactional compliance duplication
• Provide comprehensive training to HCCs beyond initial onboarding and create mentoring partnerships amongst peers to support ongoing development
• Approve employee PTO and manage timecards in the ADP system
• Facilitate smooth onboarding and provide ongoing training and support of new HCCs
• Subject matter expert on company systems, processes and policies & procedures
• Proactively address process issues and errors ensuring HCCs adhere to SOPs consistently and recognize trending errors and promptly follow up
• Cultivate strong relationships and provide support for HCCs fostering effective communication between the Senior HCC and the HCCs
• Provide team support by coordinating, coaching and mentoring at community events
• Champion the company vision, mission and values, promoting team morale around these initiatives
• Operates in compliance with all local, state and Federal laws as well as company policy and compliance standards
• Assess the potential ROI of local events considering demographics, engagement and attendance
• Drive performance success by achieving KPIs related to demand for HCC accountable activities
• Effectively manage calendars and capacity, utilizing financial dashboards to review scheduled and completed eval targets
• Train HCCs on best practice for local area marketing activities and attending events, including support for BHEs (Better Hearing Events)
• Identify and evaluate local partnerships and provide business cases on potential ROI and opportunities
• Train HCCs on centrally driven marketing campaigns and handling responses and patients
• Conduct regular marketing training for HCCs
• Ensure marketing materials and practices in centers are current and on brand
• Report to marketing on a monthly basis…