Human Resource Receptionist

Human Resource Receptionist

Reports to:

Plant HR Manager

Department:
Human Resources

Position Type:
Full Time

Shift: 1st shift

Location:

Fairfield, Ohio / West Chester, Ohio

Classification:
Non-Exempt

Schedule:

7:30 AM – 4:30 PM (OT and weekends, as required). May vary depending on business needs.

• Minimum High School Diploma and/or college degree a plus.
• 1-2 years of administrative experience is required.
• Intermediate Computer, Microsoft Office, and Outlook skills.

• Friendly with high energy and willingness to go above and beyond.
• Excellent communication, customer service, and problem‑solving skills, including the ability to maintain composure under stress.
• Strong organizational and prioritization skills.
• Must be a team player with a strong sense of commitment to the customer and team members.
• Detail oriented.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Comfortable working in a fast‑paced environment.
• Bi‑lingual English/Spanish speaking is a plus.

• Greet all visitors with a friendly, high energy, professional demeanor, while ensuring proper guest protocols are achieved (Sign in, GMP (Good Manufacturing Practices) policy signatures, NDAs, refreshments, etc.).
• Help with clerical/office tasks such as scheduling appointments, maintaining records, distributing mail, copies, answering phones, ordering/maintaining supplies, maintaining reception cleanliness, etc.
• Accept mail and deliveries and route to appropriate recipient.
• Manage the conference room meeting schedules and support meeting leaders with breakfast/lunch/snack coordination as needed.
• Prioritize visitors from any regulatory agency including but not limited to USDA/FDA Inspectors, OSHA Inspectors, Local Authorities, other governmental agencies.
• Maintain a neat, welcoming & organized office environment.
• Answer all incoming calls according to all company policies with exceptional telephone skills.
• Direct phone calls to the appropriate parties as necessary.
• Take written/email messages for occupied personnel and notify them as soon as possible regarding pending messages.
• Coordinate questions and issues with the appropriate department team members.
• Address customer concerns and issues or escalates them as needed.
• Support the office staff with coordinating Iron Mountain document retention retrievals/send‑offs.
• Manage office supply inventory.
• Manage Latitude SWAG inventory.
• Maintain confidentiality of company and customer information at all times.
• Assist with event planning and coordination.
• Provide administrative support (invoice and credit card reconciliation to the VP of Engineering/Plant Manager) to various departments as needed.
• Perform other HR duties as assigned (filing, ordering, maintaining office supplies, etc.).

• While performing the duties of this job, the team member is regularly required to talk and listen.
• The team member is frequently required to stand, walk, sit, and use their hands and fingers to handle or feel and reach with hands and arms.
• The team member must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.