National Account Manager - Commercial Direct Fleet

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

The National Account Manager owns the direct relationship with the organization's mid-tier commercial partners. They work closely with their clients to design and execute best-in-class programs that deliver an unrivaled client experience. They are trustworthy representatives of both Safelite and the client organization. They are trusted experts in the auto‑glass industry, having the right knowledge and experience to help clients uncover and address critical business needs.

By delivering highly consultative services, they help clients solve challenging business problems while increasing Safelite's footprint within their client organizations. A key component of the role is collaboration: NAMs must work with a variety of stakeholders within Safelite as well as their client organizations and they must also foster strong relationships across the two organizations. Using data to uncover problems and drive decision making to tell a compelling story that leads to both insight and action.

As highly influential expert professionals, NAMs must model Safelite's values: a service mindset, a can‑do attitude, and a caring heart.

• Personally manage a focused portfolio of key and strategic customer relationships, leveraging a large network of colleagues across the organization’s functions, and acting as a trusted advisor to the client.
• Manage business results of several commercial client partners by collaborating with sales operations team to analyze customer and market trends, monitor financial results, adjust plans as necessary, and optimize use of resources.
• Advise clients on different commercial approaches and negotiate arrangements that deliver value to the business and the client organization.
• Meet assigned targets for profitable sales volume and strategic objectives for assigned accounts and proactively lead a joint company strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones.

• Consult with customer representatives at the top management level to identify the strategic outcomes they are seeking to achieve; then, initiate solution design by mobilizing and leading cross‑functional teams (for example, customer experience, technology, pricing, digital and legal) to utilize best‑in‑class solutions or leverage a complex tailored product and services solution where necessary and associated contractual terms that meet the customer’s mid‑to‑long‑term needs at a national/key operating unit level.
• Align agreement with the right internal partners and colleagues before approaching the client to negotiate to ensure that client proposals can be met at an acceptable level of profitability, service, and cash flow.
• In collaboration with sales operations and other internal SMEs, use data‑driven analyses to identify and implement product and service improvements that enhance business performance for both own organization and client organization.

• Establish productive, professional relationships with key partnerships in assigned customer accounts and partner with functional leaders within Safelite® to coordinate the exceptional execution of the key performance metrics contained within each client’s service level agreement.
• Develop and maintain personal relationships with corporate executives of commercial accounts to facilitate business offerings expansion, growth, and retention and identify opportunities to increase the business’s footprint within an existing client organization and increase value creation.
• Expand and elevate business relationships by growing the number of client stakeholders within the organization and connecting them with the right people within Safelite.

• Leverage a strong understanding of…