Lead Customer Service Manager

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Hamilton, OH, US

14 days ago Requisition

At 80 Acres Farms
, we're on a mission to change the way the world eats—and we're looking for people who want to help us do it.

We grow pesticide‑free salads, herbs, microgreens, and salad kits in smart vertical farms that produce more food with far fewer resources—using up to 95% less water and renewable electricity, with no reliance on weather or seasons. Our produce is available in more than 17,000 retail locations nationwide, including Kroger, Whole Foods, HEB, and The Fresh Market, and reaches food service partners across the country year‑round.

What makes this possible is a combination of people, technology, and purpose. Our proprietary growing platform, developed by our technology subsidiary, Infinite Acres, provides our teams with real‑time data and control over every aspect of the growing environment—making our farms among the most advanced in the world. We operate commercial farms in Ohio, Kentucky, Georgia, Texas, South Carolina, and Colorado, packhouses in Indiana, Virginia, and Washington, and research and development facilities in Arkansas, Israel, and the Netherlands.

We've grown significantly through the acquisitions of Kalera and Soli Organic, and we're just getting started.

If you're passionate about sustainability, food, and building something that matters, we'd love to have you on the team.

The Impact You'll Make

As a Lead/Senior Customer Service Specialist, you will play a critical role in delivering on that promise, owning service execution across a portfolio of customer accounts and ensuring every interaction reflects our commitment to excellence.

In this role, you are more than a problem‑solver—you are a strategic partner. You will collaborate closely with Account Managers and customers to turn insights into action, anticipate challenges before they arise, and drive consistent, high‑quality execution. From navigating supply variability to elevating service performance, you will help shape an experience that builds trust, strengthens partnerships, and supports our mission to transform the future of farming.

What You’ll Be Responsible For

• Serve as the primary operational partner to Account Managers
• Act as a key point of contact for customers on service‑related topics, resolving issues and maintaining strong relationships
• Monitor customer KPIs and scorecards; identify trends, root causes, and corrective actions
• Proactively manage service risks related to inventory, demand variability, and supply constraints
• Lead resolution of escalations, deductions, and compliance issues
• Ensure adherence to retailer routing guides, vendor compliance standards, and operational requirements
• Partner cross‑functionally with Supply Chain, Sales Operations, and Finance to improve service outcomes
• Support forecasting alignment and replenishment processes
• Drive process improvements to enhance service efficiency and consistency
• Support onboarding, item setup, and execution of new product launches

What You Bring

Minimum Qualifications

• Bachelor’s degree in business or related field, or equivalent experience
• 4+ years of experience in CPG customer service, supply chain, order management or related field
• Experience supporting national or regional customer accounts
• Strong understanding of order‑to‑cash processes and service metrics

Preferred Qualifications

• Experience working with major retailers or distributors
• Experience in fresh or perishable categories
• Experience influencing cross‑functional partners

Working at 80 Acres Farms

At 80 Acres Farms
, we believe taking care of our people is just as important as taking care of our plants. Our benefits are designed to support your health, your family, and your future.

• Medical, dental, and vision insurance starting day one
• At least 2 weeks of paid vacation, plus a minimum of 40 hours of paid sick time
• 10 paid holidays
• Paid parental leave
• 401(k) with up to a 4% company match
• Company‑paid life insurance
• Short‑term and long‑term disability coverage

Paid time off, sick time,…