Customer Service Representative

Overview

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

• Customer Support & ETA Communication:
  Serve as the primary contact for dealership parts managers via phone and email, providing timely and accurate ETAs, shipment visibility, and order status for parts.
• Exception Management & Issue Resolution:
  Investigate and resolve missing parts, cage discrepancies, shortages, and transit delays by working closely with PXD/PDC operations, transportation, and receiving sites.
• Process orders and prepare correspondence to fulfill customer needs. Provide product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
• Resolve product or service problems: clarify the customer’s complaint, determine the cause, select and explain the best solution, expedite correction or adjustment, and follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

• Cross-functional coordination & continuous improvement:
  Maintain detailed documentation and identify recurring issues related to transloading, routing, or site handoffs, escalating trends to leadership to improve performance.
• 0‑12 months of system, data entry or reporting experience.
• 0‑12 months of warehouse experience (preferred).

• High School Diploma or Equivalent.

Position:
Customer Service Representative

Shift: 6:00 AM – 2:30 PM Monday‑Friday

Pay: $20.35 per hour

Additional

Incentives:

All full‑time employees are eligible to qualify for a monthly performance attendance bonus.

Our Organization is an equal opportunity employer.