Account Operations Specialist II; Manheim

Account Operations Specialist II

The Account Operations Specialist II manages account liaison duties between Cox Automotive and auction vendors/clients. Responsibilities include coordinating initiatives and ensuring service level agreements (SLAs) are met while balancing a blend of client engagement, inventory management, and reconditioning oversight. The role is based at a specified Cox location and is compensated hourly at a base rate of $20.10 – $30.10 per hour, with potential additional incentives.

• Coordinating and executing account SLAs.
• Serving as the primary point of contact for auction vendors and clients.
• Engaging with clients to understand requirements, upsell CAI products and services, and ensuring agreed work is completed to client expectations.
• Offering solutions to ensure mutually beneficial sales processes for both the client and Cox.
• Coordinating with auction personnel and other stakeholders across all aspects of customer engagement.
• Resolving client issues for accounts ranging from simple to complex, broad‑scope accounts.
• Providing exceptional customer service by promptly addressing inquiries and concerns regarding vehicle condition or discrepancies.
• Coordinating vehicle run processes and maintaining direct communication with auction departments to ensure proper movement, organization of client inventory, and timely completion of reconditioning services.
• Examining vehicles in the sales lineup to ensure standards and quality, completing reconditioning estimates, coordinating and approving reconditioning services, and conducting condition reports and imaging audits.
• Educating clients on auction processes and recommending or upselling Manheim/CAI products and services based on client needs.
• Demonstrating effective prioritization skills and professionalism in client relationships, and assisting in resolving client issues promptly and professionally.
• Maintaining strict adherence to Cox standards and guidelines regarding reconditioning services, ensuring consistent quality and accuracy per client SLA guidelines.
• Proficient use of computer software, including Microsoft Office applications and other internal business platforms.
• Visibly demonstrating a safety commitment by following all safety and health procedures and modeling related behaviors.
• Actively participating in support of all safety activities aligned with Safety Excellence.
• Performing any other duties assigned.

• Minimum: High‑School Diploma/GED and 3 years’ experience in a related field, or an equivalent degree/certification beyond a HS diploma/GED combined with 5 years’ experience in a related field. Safe drivers needed; valid driver’s license required.
• Preferred:
  • Prior experience in vehicle reconditioning and/or general auto body knowledge.
  • Self‑starter with ability to work with minimal supervision.
  • Ability to handle multiple tasks simultaneously.
  • Excellent verbal and written communication skills.
  • Ability to operate vehicles with standard and automatic transmission.

To be employed in this role, candidates must clear a pre‑employment drug test. Cox Automotive does not administer a marijuana test for this position. The workplace is drug‑free; possession, use, or influence of illegal drugs during work hours, on company property, or in company vehicles is prohibited.

Employees receive a minimum of sixteen hours of paid time off each month and seven paid holidays annually, with additional paid time off options for bereavement, voting, jury duty, volunteer activities, military leave, and parental leave. Other benefits include health care insurance (medical, dental, vision), retirement planning (401(k)), and flexibility around vacation/wellness days and PTO.

Cox is an Equal Employment Opportunity employer. All qualified applicants/employees will receive consideration for employment without regard to age, race, color, religion or creed, national origin, sex (including pregnancy), sexual orientation, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodations would cause undue hardship.

Applicants must be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT, or visa sponsorship is provided now or in the future.