NextGen Practice Management Systems & Training Coordinator

Description

Hamilton, OH

Department
:
Patient Access

Reports To
:
Director of Patient Access

Status: Non-Exempt

Location
:
Hamilton, OH (Onsite)

We meet people where they are and partner with them on their journey towards wellness.

The destination for servant leaders to provide comprehensive and exceptional care.

R – Respect

I – Innovation

S – Stewardship

E – Excellence

The Systems and Training Coordinator is part of a collaborative team, responsible for the successful implementation of Next Gen Practice Management (EPM) training and the systems that support Patient access, while also serving as a resource in on-going support of staff using these systems. As the Systems and Training Coordinator, you will support routine, day-to-day standard work and Next Gen EPM processes, competency assessments and activities related to the onboarding and (re) training of staff who will utilize EPM and Patient Access systems.

• Acts as in-house subject matter expert/consultant.
• Conducts onsite and/or remote Next Gen EPM and Inteli Chart training.
• Develops and improves on-boarding training of new employees utilizing Next Gen EPM in group and/or one-on-one training, for both virtual, classroom setting, and real-time on the job.
• Assigns and assesses Next Gen EPM competencies of new employees utilizing the system, ensuring the new employee can work independently.
• Provider remedial training and annual competency training for existing staff.
• Conduct competency assessment of new employees utilizing Next Gen EPM in partnership with Practice Managers where appropriate.
• Creates additional workflows, standardized work?ow documents, when necessary, in collaboration with other departments.
• Coordinates and conducts annual or recurring training for staff utilizing Next Gen EPM and Inteli Chart.
• Support department leaders and managers in creating and monitoring metrics for employees utilizing Next Gen EPM and other workflows.
• Assisting with audits for Next Gen EPM users for adherence to quality performance standards to minimize errors.
• Ensures appropriate staff configuration and setup.
• Performs all other duties and tasks as assigned.

• Customer Service: Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met.
• Communication: Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading, listening and interpersonal skills.
• Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
• Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
• Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Medical Terminology Preferred

2+ years of medical office experience required.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished…