Technical Support Engineer

Job Description

Job Description

Velaris is a manufacturer of high-quality automated analyzers for the laboratory and process industries. The company consists of multiple well-known brands such as Skalar, EST Analytical, Promochrom, Gerstel, TE instruments, LCTech and Markes International. Velaris has grown into a multinational organization with subsidiaries in most European countries and North America. Our analyzers are mostly used in a variety of laboratories, such environmental laboratories, universities, drinking and wastewater treatment facilities, food industries, pharmaceutical and agriculture.

We are looking to add a Technical Support Engineer for our Cincinnati,OH location.

Functions include but are not limited to:

• Provide technical support via phone and email.
• Create support tickets using our CRM database and follow up on open tickets on a timely basis.
• Escalate problems to 2nd tier support when required.
• Provide remote assistance for software diagnostics using Team Viewer and other tools.
• Perform repairs and prepare loaner equipment.
• Assist our field service engineers with sending parts/tools when required.
• Focus is on our combustion analyzers (carbon, nitrogen, sulfur).

Requirements:

• Associate’s degree in electronics, megatronics, chemistry/chemical engineering or equivalent, a Bachelor’s degree in chemistry/chemical engineering is preferred. An electronics degree is acceptable if it is accompanied with chemistry/analytical laboratory experience.
• Previous experience with C/N combustion analyzers is a definite plus.
• Mechanically inclined with the ability to troubleshoot and repair instrumentation.
• Affinity towards learning new software programs.
• Ability to provide first line technical customer support via phone and email.
• Reliable and dependable, self-motivated, capable of working unsupervised as part of a team.
• Excellent verbal and written communication skills.

We offer:

• A challenging and dynamic career within a growing multi-national organization.
• Open and inclusive environment working with industry leaders.
• Competitive salary with benefits.