Client Technologies Engineer

Job Description

At Tri Health, our corporate team thrives on a service-oriented mindset grounded in inclusivity, innovation, and collaboration. We cultivate a supportive culture where every team member is valued, empowered, and given a true sense of belonging.

When you join us, you become part of a community that invests in your personal well-being and your professional future. You'll experience meaningful growth and development opportunities, excellent benefits, and a workplace where people actively support one another and share best practices every day.

Here, your contributions matter-and together, we make a lasting impact.

Location:
Various Hospital Based Locations;
Butler, Good Samaritan Hospital, Bethesda North Hospital.

Schedule:
Day Shift and including weekend, holiday, and on-call rotations.

Job Overview:

This position provides high quality and responsive client side support and customer service by analyzing customer service requests and performing problem determination and resolution. The position responds appropriately to customer requests for service and documents remediation concisely. Position Installs, diagnose, image, repair and upgrade computer hardware, software and equipment (printers, mobile devices). The position uses IS experience, including hardware, software, operating systems, operational and application knowledge and analytical tools to resolve issues.

The person prioritizes and completes customer requests in a timely, thorough, accurate manner, with escalation on behalf of the customer to appropriate staff level. Also responsible as needed to monitor and update asset management inventory. Technical support and knowledge of over 200 complex, high risk applications many unique to Healthcare. Ability to install and configure every application. resolving application compatibility and interoperability issues for software and hardware.

Diagnose and remediate viruses and malware. Be able to work efficiently within stringent time constraints to complete tasks that involve patient care systems, completing support tickets consistent with departmental Service Level Agreements. Provides first level (tier one) network, server and telecommunications support to over 200 off campus locations, as needed.

Job Requirements:

Associate's Degree in Information Systems; or Computer programming or Computer Science or related field, or equivalent combination of education and experience Equivalent experience accepted in lieu of degree
Microsoft OS
Deployment Technologies
Application management
Remote Mangement
Command-Line Protocols
Diagnostic Tools
Active Directory
Encryption
Certificates
Written documentation skills
2-3 years experience

Job Responsibilities:

Provides medium to advanced technical support on-site for client specific hardware, software, and applications.
Research, analyze and resolve customer issues in an accurate and timely manner by using the appropriate tools and resources to assess situations and find resolutions while retaining ownership. Including documenting resolutions of support requests.
Provides on call support via remote or on-site for users after normal business hours, weekends, and holidays. While being on call, you are directly contactable by telephone/text/email/chat.
Complete time tracking, as well as update/document incident or task updates in ticketing portal in a timely fashion to ensure that service level agreements are being met.
Employee exhibits dependability in areas such as attendance, timely performance of duties, and demonstrates flexibility and/or initiative in seeking or accepting additional assignments.
Exhibits professional image and behavior toward patients, visitors, physicians, and other employees and creates a positive impression consistent with Professional Etiquette.

Other Job-Related Information:

Working Conditions:

Climbing - Rarely
Concentrating - Consistently
Continuous Learning - Consistently
Hearing:
Conversation - Consistently
Interpersonal Communication - Consistently
Kneeling - Frequently
Lifting