Senior Network Engineer

Join trak group in partnering with a growing client in Hamilton, Ohio that’s expanding its Shared Services team.

We are seeking a Senior Network Engineer to design, implement, maintain, and troubleshoot enterprise network environments within a 24x7x365 managed services operation. This role owns the reliability, performance, security, and connectivity of client LAN, WLAN, and WAN environments while serving as a senior technical escalation point for complex networking issues. The ideal candidate has broad networking expertise, strong customer-facing skills, and experience supporting multi-vendor enterprise environments.

• Design, configure, deploy, document, and support secure enterprise LAN, WLAN, and WAN solutions.
• Troubleshoot complex network connectivity, performance, and availability issues.
• Support routers, switches, wireless networks, firewalls, VPNs, and other network infrastructure.
• Manage environments utilizing technologies from Cisco, Fortinet, Palo Alto, Arista, Brocade, Ubiquiti, and other manufacturers.
• Support MPLS, VPN, SD-WAN, wireless, firewall, and network security technologies.
• Conduct regular environment reviews and client health checks to identify performance, capacity, and resiliency improvements.
• Monitor network growth and recommend infrastructure enhancements.

• Respond to and resolve customer incidents and service requests within established SLAs.
• Follow ITIL-based incident, problem, change, configuration, performance, and capacity management processes.
• Participate in major incident response and complex troubleshooting efforts.
• Perform vulnerability remediation and support security incident response activities.
• Maintain accurate network documentation, asset inventories, and CMDB information.
• Participate in a rotating 24x7 after-hours on-call schedule
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• Serve as a senior escalation point for Tier I and Tier II technical teams.
• Provide technical leadership, mentoring, and training to junior engineers and support staff.
• Develop repeatable technical procedures and identify opportunities to automate recurring tasks.
• Collaborate across technical teams to resolve complex customer issues.
• Document solutions, configurations, troubleshooting procedures, and operational standards.

• Work directly with customers to troubleshoot technical issues and communicate resolution plans.
• Maintain a strong understanding of client environments, service offerings, and SLAs.
• Provide professional technical guidance and recommendations to customers.
• Deliver a high level of responsiveness and customer service throughout the support process.

• Minimum of 5 years of Network Engineering or Network Administration experience within enterprise or managed services environments.
• Strong knowledge of network architecture, design, implementation, administration, and support.
• Strong understanding of TCP/IP, ARP, DNS, HTTP/HTTPS, and related networking protocols.
• Experience with MPLS and VPN technologies, including remote-access and site-to-site VPNs.
• Experience supporting multi-vendor network environments, including platforms such as Cisco, Fortinet, Palo Alto, Arista, Brocade, and Ubiquiti
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• Knowledge of wireless networking technologies.
• Experience with traditional and next-generation firewalls, including IDS, IPS, DPI, access controls, and network security.
• Experience with ticketing and IT service management systems.
• Strong troubleshooting and problem-solving abilities.
• Excellent customer service, communication, organizational, and interpersonal skills.
• Ability to independently prioritize and resolve multiple technical issues.
• Availability to participate in rotating 24x7 on-call support.
• Ability to travel locally and overnight as needed, typically less than 10%.

• Experience with VMware NSX
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• Experience with SD-WAN technologies.
• Knowledge of VoIP technologies.
• Experience with SIEM platforms and security operations.
• Server+, Network+, and/or A+ certifications.
• Experience with automation or configuration management technologies such as Python, Ansible, Puppet, Chef, or Salt Stack.
• Associate or bachelor's degree, technical school training, or relevant military technical experience.

• Senior-level network professional capable of troubleshooting complex enterprise environments with minimal supervision.
• Strong technical mentor who enjoys helping junior engineers develop their skills.
• Customer-focused engineer who can translate complex technical issues into clear, professional communication.
• Security-conscious professional with experience supporting highly available, multi-client network environments.
• Proactive problem solver who looks beyond immediate incidents to identify root causes, automate recurring tasks, and improve overall network reliability.