Office Manager

Job Summary

The Office Manager leads the office support team of the agency to ensure quick access to care for clients as well as compliant and smooth office and business operations. The office manager leads a multi‑site team in an organized and flexible manner.

• Strong communicator, both in written and verbal communications
• Growth‑mindset to supervise teams and develop solutions
• Good organizational, planning and follow‑up skills
• Travel between various offices on a consistent and regular basis
• Minimum of 3 years of experience, preferably in a healthcare environment
• In‑depth knowledge of insurance with a focus on Medicaid and Medicare
• Experience with board funding preferred

• Manage customer service, procedure design, implementation and compliance to maximize effectiveness and efficiency of BBH programs.
• Ensure that all locations have adequate support staff coverage.
• Provide supervision and oversight to Program Support Staff.
• Hire, train and hold accountable our team of Office Coordinators at various locations in Butler and Warren County, requiring strong leadership skills and growth‑mindset management ability.
• Proactively identify process improvement needs for support staff, recommend, develop and implement procedures to improve organizational effectiveness and efficiency.
• Manage administrative Electronic Health Record data entry involving client financial and insurance information.
• Provide general support and customer service to clients.
• Ensure top performance of Office Coordinator team by allocating resources appropriately, coordinating activities to ensure maximum efficiency, providing adequate training, coaching, guidance and evaluating and managing team member performance.
• Participate in execution of special projects, complete analysis and keep management informed of progress.
• Utilize excellent communication and interpersonal skills, successfully establish and maintain professional relationships and work effectively with all levels of management and employees.
• Active member of management team, including participation in monthly management meetings.
• Abide by the Agency Policies and Procedures.

Pay range from $57,000 - $62,000 depending on experience.

Full benefits include:

• Health, dental, and vision insurance
• Retirement plan
• Tuition assistance
• Paid time off and holidays
• Company‑issued iPhone and laptop
• Mileage reimbursement

Typical office environment with minimal exposure to excessive noise or adverse environmental issues, with regular travel between agency sites.

Must be able to meet the following physical requirements, with or without reasonable accommodation:

• Operate their own vehicle to travel between office sites.
• Use hands to manipulate, handle, feel, and control items or equipment.
• Talk to other employees/clients and hear them.
• See and be able to read, write, and interpret written documents.
• Occasionally lift and move objects weighing up to 15 pounds.