Service Center Manager

AFC Industries Overview

AFC Industries is a dynamic organization dedicated to providing supply chain management solutions for fasteners and assembly components to OEMs, assembly plants, and other users of these products.

We support a diverse industry base of manufacturers across a broad range of industries. Our experienced team has a proven track record of helping manufacturers and assemblers reduce cost, improve quality, and increase efficiency.

AFC provides localized expertise to customers in particular industries and geographies. We don’t have a traditional hierarchical management structure where everyone simply 'reports up'. Instead, our company is made up of on-the-ground experts operating in an entrepreneurial fashion with the backing and support of an enterprise-grade organization.

Sharing cultural values breeds consistency and quality throughout our organization. Collectively, we are committed to a simple management approach, which influences our company culture and management style.

This role will report to the Group Vice President.

• Manage the Operations, Logistics, and Program Management activities associated with the assigned Customer Programs (VMI) to ensure on-time and accurate delivery of products.
• Ensure Customer programs meet expectations through customer engagement, audits, and routine maintenance of bins and racks.
• Coordinate with Customers, Sales, Distribution Center, and Supply Chain to ensure that optimal Service center and program inventory levels are maintained for program customers. Including adjusting DC min/max, program bin quantity, and replenishment schedule.
• Provide leadership to the Service Center associates to implement best practices, improve efficiencies, and facilitate operational continuous improvement projects.
• Monitor & facilitate customer priorities associated with the dock‑dock & discrete orders being shipped from DC.
• Support Account Managers in addressing failure modes associated with dock‑dock, discrete and VMI orders.
• Work with DC management team to prioritize product movement.
• Work with the Regional management team to ensure alignment with corporate objectives.
• Support operations projects such as customer launches and program implementations.
• Responsible for delivery vehicle maintenance, repairs, and compliance.
• Other duties as required.

Primary work location will be West Chester, OH. Travel requirements will be limited.

• Minimum of five years of operations/order management experience in a supervisory capacity.
• Minimum of five years of experience with VMI, Kanban or other inventory systems requiring a triggered replenishment from a warehouse infrastructure.
• A working knowledge of inventory management (APICS certification a plus).
• Knowledge of ERP systems and processes.
• Experience with fasteners and fastener quality standards strongly preferred.

Position:
Full-time

Work Hours:

7AM-4PM, Monday-Friday
Targeted Salary: $75, (Depending upon experience)

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance