WIC Program Director

Description

About Primary Health Solutions

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Plans, manages, and oversees the ongoing operations of Butler County WIC (Special Supplemental Nutrition Program for Women, Infants, and Children). Provides departmental leadership and operational direction to support access to high-quality WIC services for eligible Butler County residents. Serves as the primary operational liaison between the Ohio WIC Agency and Primary Health Solutions. Implements program requirements, monitors performance, and maintains programmatic and financial compliance with applicable statutory, regulatory, and grantor requirements.

• Oversees WIC personnel activities including hiring, orientation, training, scheduling, performance evaluation, corrective action, and other employee matters in consultation with organizational leadership and in accordance with policy.
• Coordinates training and onboarding of new personnel according to established policies and procedures.
• Supports retention and development of high-performing staff through regular feedback, coaching, supervision, and professional development.
• Establishes departmental workflows, work standards, and performance expectations to support efficient and productive operations.
• Manages implementation and administration of the WIC grant, budget, nutrition education, breastfeeding, outreach, and related services in accordance with WIC guidelines and approved organizational direction.
• Monitors WIC caseload and participation throughout Butler County and implements operational strategies to support approved caseload goals.
• Builds collaborative relationships with health, social service, and community partners to support program access and continuity of services.
• Ensures departmental practices align with State WIC policies and procedures and applicable Ohio dietetics licensure requirements.
• Monitors compliance with applicable federal, state, local, and grant requirements and escalates significant concerns to organizational leadership.
• Coordinates and prepares grant requests, amendments, programmatic reports, grant drawdown documentation, and other required materials.
• Oversees administrative and clinical workflows to support efficient, consistent, and effective WIC operations.
• Manages departmental financial operations, including budget development, monitoring, financial reporting, and required record keeping.
• Ensures clients receive services in a safe, respectful, and supportive environment and provides WIC program coverage and operational support as needed.
• Performs all other duties and tasks as assigned.

Provides direct supervision and operational leadership for WIC Program staff. Responsibilities include interviewing and selection; training and developing employees; planning, assigning, and directing work; evaluating performance; recognizing strong performance; addressing employee concerns; administering corrective action as appropriate; and resolving operational problems.

• Customer Service:
  Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met.
• Communication:
  Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading, listening and interpersonal skills.
• Dependability:
  Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
• Quality:
  Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
• Productivity:
  Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable…