Customization Associate

Who We Are

is the largest online specialty store for aquatics in the United States and has the largest selection for swimming, water polo, fashion, beach and surf!

Monday – Friday: 12:30pm-5:30pm

As part of our collaborative and diverse team, Associates are responsible for general warehouse duties as well as customization tasks, such as embroidery and heat press of products. This role requires strong attention to detail, the ability to follow instructions, and comfort working both independently and at a fast pace. Based on business needs, Customization Associates may also be asked to perform general warehouse duties.

Familiarity and previous experience with embroidery, heat press, and direct-to-film operating machinery is preferred, but not required.

• Maintain safety and cleanliness to company standards.
• Responsible for the set-up and operation of embroidery, heat press, and direct to film machines.
• Ability to thread the right colors at each needle.
• Must follow detailed instructions for verification of type setting.
• Ability to properly place the plastic hoops on the garments.
• Placement must follow the embroidery specifications.
• Complete one sample for approval prior to processing the entire order.
• Perform preventative maintenance & clean machines on a daily basis.
• Verify all order numbers and garment count.
• Maintain a positive work atmosphere that strengthens the team.
• Other duties as requested/assigned.
• Prepare garments for being heat pressed.
• Ability to heat press numbers, names, and logos to clothing or other garments.
• Cut and weed vinyl.
• Ability to use a PC or handheld device to manage workflow
• Keep track of inventory and supplies.
• Sort, count, and prep items to be shipped and/or picked up
• Meet customer demand and maintain set SLA’s
• Maintain and improve quality standards
• Foster a team environment by helping others and sharing knowledge
• Provide valuable feedback to ensure process improvements

• Excellent organizational skills.
• Good manual dexterity.
• Ability to detect slight differences in colors.
• Ability to work independently and within a team.
• Able to perform in a productivity environment.

• Good hand/eye coordination required.
• Regular bending, lifting, stretching and reaching both below the waist and above the head.
• Ability to lift and move up to 49 pounds.
• Engage in full manual dexterity in both hands and wrists.
• Continual standing and/or walking without limitations up to 10 hours daily.
• Ability to work in a distribution environment that may be noisy, unheated, not air-conditioned.

• Extensive benefits package including 401(K) with matching, employee discounts, gym membership, referral bonuses.