Senior Operations Compliance Asset Manager

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Hamilton, OH, US

1 Attachments

3 days ago Requisition

Position Title:

Sr. Operations Compliance Dept./Division:
Property Management

Asset Manager

Reports To:

Sr. Director of Property Employment Status:
Full-time

Management

FLSA Status:
Exempt Regular

Work Hours:

10 hours (M – Th)

Probationary Period: 90 Days Pay:
Commensurate with Experience

Position Summary

The Senior Operations Compliance Asset Manager is responsible for supporting the effective administration, regulatory compliance, operational performance, and continuous improvement of One Canopi's affordable housing portfolio.

The position works directly with the Senior Director of Property Management to coordinate property management operations, monitor portfolio performance, strengthen regulatory compliance, support property management staff, oversee required reporting and data integrity, and ensure timely resolution of operational and compliance matters.

This position requires substantial affordable housing property management experience and working knowledge of U.S. Department of Housing and Urban Development (HUD) requirements, HUD systems, Low-Income Housing Tax Credit (LIHTC) compliance, and other affordable housing programs.

The Senior Manager serves as a senior operational resource within the Property Management Department and may coordinate departmental activities, special initiatives, compliance reviews, and operational priorities on behalf of the Senior Director.

Essential Duties and Responsibilities

Property Management Operations

• Support the Senior Director in the day-to-day oversight and coordination of property management operations across One Canopi's housing portfolio.
• Monitor property-level performance and identify operational, occupancy, compliance, financial, maintenance, resident-service, and management concerns requiring corrective action.
• Work with property managers and other staff to ensure established policies, procedures, performance standards, and management expectations are consistently implemented.
• Review occupancy, vacancy, turnover, rent collection, delinquency, work-order, inspection, leasing, recertification, and other key property-management performance indicators.
• Assist in developing corrective action plans for properties or operational areas that are not meeting established performance standards.
• Coordinate follow-up on assignments and corrective actions issued by the Senior Director.
• Assist with resolving complex property-management issues escalated by property managers or other staff.
• Conduct site visits, file reviews, operational assessments, and management reviews as necessary.
• Assist with portfolio-wide initiatives, property transitions, lease-ups, acquisitions, rehabilitation activities, RAD conversions, and other special projects.
• Provide operational coverage and coordination when assigned by the Senior Director.

HUD Compliance and PIC Systems

• Serve as a departmental resource regarding HUD's Public and Indian Housing Information Center (PIC), IMS/PIC, and successor HUD systems applicable to the portfolio.
• Monitor the accuracy and timeliness of HUD-required property, building, unit, occupancy, tenant, and related information.
• Research and assist in resolving PIC discrepancies, system errors, rejected transactions, reporting inconsistencies, and data-quality issues.
• Coordinate with appropriate internal departments to reconcile HUD system information with property management and agency records.
• Monitor required HUD submissions and reporting deadlines applicable to the Property Management Department.
• Assist with HUD reviews, audits, monitoring visits, corrective action plans, and responses to regulatory findings.
• Maintain working knowledge of HUD regulations, notices, handbooks, guidance, and system changes affecting property management operations.
• Develop internal controls and procedures designed to improve HUD reporting accuracy and reduce recurring system or compliance errors.

LIHTC and Affordable Housing Compliance

• Provide oversight and technical support related to Low-Income Housing Tax Credit compliance.
• Review tenant eligibility, income certifications, student status, rent restrictions, utility allowances, unit designations, annual recertifications when applicable, and other LIHTC requirements.
• Assist property staff in resolving complex eligibility and…