Retail Sales Associate

Salary and Compensation

$13.00 to $15.00 per hour. Commission structure pays you for every transaction you process. Retail sales associates can earn up to 8% on transactions, which could average an additional $3.35 per hour on top of your hourly rate.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business: most stores open 9 AM–6 PM; many stores are closed on Sundays.
• Earned Wage Access program is available to all employees on the second day of employment; employees can withdraw up to 50 % of wages earned up to seven times per payroll cycle.
• Unlimited commission above your hourly base rate.
• Vacation: one week of paid vacation after completing six months of active, full‑time service; an additional week after completing one year; two weeks after each anniversary thereafter (up to 120 hours after five years).
• Sick/Personal time: 8 hours after six months of employment, then 16 hours each anniversary thereafter (years 2–5); 24 hours after five years.
• Employee discounts are available to all employees on the first day of active employment.
• Tuition reimbursement with First Cash Education up to $2,000 per semester for full‑time employees who meet program requirements.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Auto‑enrollment in the First Cash 401(Ⅹ) program after six months of employment.
• Access to the First Cash Pet Insurance program.

We are seeking entry‑level, full‑time sales associates for pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff of the store to ensure customer service on both the lending and retail sides of the business. They greet, engage, and interact with customers in a positive and professional manner to process sales, loans, and other transactions. They will work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations) and more.

• Greets and interacts with all customers to develop rapport and recommend appropriate financial solutions.
• Performs non‑management open/close procedures.
• Keeps the sales floor clean, stocked, and maintains the display of merchandise.
• Performs sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements.
• Handles all cash and negotiable items in accordance with established policies, procedures, practices, and regulatory requirements.
• Answers incoming calls per company standards.
• Effectively communicates to customers the legal aspects of the pawn and buy transactions.
• Communicates effectively with coworkers and managers, displaying respect and using effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes the assigned training.
• Other related duties as assigned.

• Ability to lift/carry up to 50 pounds.
• Ability to perform duties and tasks for extended periods of time in accordance with federal, state, local law (standing, stooping, walking, climbing, pushing, pulling, lifting).
• Ability to work with firearms and become firearms certified.
• Employees may be asked to assist a customer on the exterior of the building or retrieve products stored in exterior storage areas.
• Minimum age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, and be team‑oriented.
• Ability to multi‑task in a fast‑paced environment.
• Proficiency in basic math calculations.
• Cash handling experience preferred.
• Ability to work in multiple locations as business needs dictate.
• Flexibility to work a retail schedule, including weekends and holidays.
• Computer literate and able to operate Point‑Of‑Sale (POS) systems and common office machines.

The employee commission incentive plan is proprietary to First Cash. Pawnbrokers have the potential to earn 2–8% commission based on the gross profit of their personal performance. Details are provided during the interview process.

Employees must agree to a binding arbitration agreement to resolve disputes. Payrates will not be below applicable local minimum wage requirements.

First Cash Holdings, Inc. is an Equal Opportunity Employer. It is the policy of First Cash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, First Cash will provide reasonable accommodations for qualified individuals with disabilities.