Food & Beverage Lead- Store - First Shift; Mon - Sat - workweek

Job Description

The Food & Beverage Lead maintains responsibility for the execution of a safe, clean and stocked food service area of a United Dairy Farmers store. This includes knowledge of food service programs, product offering, equipment and standard operating procedures, as well as the ability to assist other associates in the store with proper knowledge in order to grow food service sales.

In addition to the Food Lead responsibilities, the incumbent is also responsible for providing outstanding service to every Guest by following the five phases of The Hi Five Guest Experience (Invited, Welcomed, Well-Served, Respected, Fulfilled), both personally and, in the absence of a higher‑level manager, through other associates on duty during his or her shift. The food leader follows company policy to ensure the safe and efficient operation of the store as well as carrying out his or her job in an honest and ethical manner, complying with all laws and regulations, and with all company policies and requirements.

Food Leaders must be legally qualified under applicable state laws to conduct all sales transactions, including alcohol and tobacco sales.

• Turn on Roller Grill, stock per Production Guide, ensure all products correctly dated and food safe
• Prepare fresh condiments for use utilizing correct food service dating procedures
• Turn on HTG Oven & HTG Warmer, prepare sandwiches per Production Guide & SOPs, and place on warmer ensuring correct expiration times on all products
• Maintain temperature logs for all food service areas, including Dipside
• Maintain product availability for prepared food areas Monday‑Friday, 5AM-12PM (HTG Warmer, Roller Grill, deli case)
• Be able to prepare Dipside area in the morning to have ice cream stocked and in proper conditions for guest consumption
• Ensure ordering of Food service Supplies is completed to eliminate out‑of‑stocks for food service products, condiments, supplies and other components (either through completing orders or informing Management)
• Complete wash, rinse and sanitizing activities for all food service smallwares to ensure food safety
• Maintain cleanliness of sales area where food service products are located:
  Roller Grill & condiment area; HTG Warmer area, Bakery Case area, Dipside area, Fountain area and Hot Beverage area
• Maintain organization & cleanliness of all food service areas of the store following cleaning SOPs as necessary: HTG oven; cooler/refrigerated foods area;
  Hardening Room; reach‑in coolers and freezers;
  Dipside counters, equipment & cow;
  Fountain BIBs; under‑counter storage beneath coffee, fountain & roller grill equipment; back‑room storage of cups, lids, straws and other food service supplies
• Keep up to date with all program changes and SOPs
• Work with management to ensure all associates are trained and able to execute all food service programs while on shift

• Overall Guest Services:
  Provide the signature UDF Hi Five Guest Experience; greet Guests with a warm, authentic hello, ensure store is prepared and ready for Guests at all times, anticipate needs of Guests and provide assistance to ensure each Guest leaves satisfied with the intention to return to our store.
• Dip Side Guest Services:
  Preparation of shakes/malts, cups/cones of ice cream, sundaes, floats/sodas and "hand‑packed" containers
• Efficient Operation of Point‑of‑Sale (POS) System:
  Properly authorize and control gas sales, accurately register all transactions, handle coins/currency/credit card transactions/coupons/EBT and make change.
• Stocking Merchandise:
  Keep shelves, displays, cooler and freezers filled and faced, ensure dip cabinet is filled and appears presentable to our Guests, ensure the proper rotation of stock and check for out of code dates.
• Security:
  Maintain awareness of all Guests in the store/on the lot to minimize shoplifting and gas drive‑offs, control cash levels in the register by using proper "drop" procedures, doing vendor log‑in and following all steps in the Tobacco/Alcohol Management and Robbery/Violence Deterrence programs.
• Maintenance:
  Ensure the store and parking lot are kept in a safe, clean…