Inside Sales Professional

Overview

Since 1892, OPW customers have relied on us to revolutionize fluid handling worldwide. As a leader in fluid‑handling solutions, our mission is to develop innovative products across a wide range, including loading/unloading systems, valve solutions, storage-terminal controls, and gas‑handling systems.

The Inside Sales Professional (ISP) works as part of the Customer Service team, qualifying, negotiating, closing, and processing sales opportunities with upbeat service and phone etiquette. The ISP identifies new opportunities, builds quotations, tracks leads from web marketing, and coordinates with the Customer Service and Outside Sales departments.

• Develop expertise in product knowledge
• Responsible for order entry of all product lines and accuracy
• Alert managers of large quantity/dollar inquiries and new customer activity
• Display an "I'm here to help" demeanor
• Build customer loyalty with key distributors by maintaining intimate knowledge of their needs
• Be proactive – keep customers updated and follow up to generate sales
• Run new customers through existing distributors
• Maintain the Parent File for each customer
• Provide accurate pricing and delivery information for OPW ES products
• Respond to customers professionally, accurately, and timely
• Communicate team performance to all OPW personnel
• Backup to team leader as needed
• Answer incoming calls and direct to proper salesperson
• Achieve performance metrics via Salesforce and/or Oracle, documenting key activities
• File all customer orders and shipments
• Back up all customer service personnel

• Age 18 or older with legal status to work in the U.S.
• Associate or bachelor’s degree in Marketing and/or Industrial Management.
• 2+ years experience in a customer‑focused environment; manufacturing experience preferred.
• Fluent spoken and written English.
• Capability to use Microsoft Office applications (Outlook, Teams, Excel, Word, Power BI); intermediate level preferred.

• Anticipate, understand, and respond to the needs of internal and external customers to exceed expectations.
• Demonstrate independence, dependability, and flexibility to prioritize and manage work.
• Excellent written and oral communication skills.
• Strong interpersonal and problem‑solving skills.
• Positive attitude and a "can‑do" outlook.
• Professional work ethic and demeanor.
• Ability to adapt quickly in a fast‑paced environment.
• Detail oriented and well organized.
• Open and constructive communication with team.
• Willingness to accept constructive criticism.
• Ability to resolve conflicts.
• Professional rapport with customers and coworkers.
• Aggressive and productive sales approach.
• Ability to learn Oracle, Salesforce, and other software.

• Hourly rate: $38.00–$43.00 per hour
• Annual hours: 2,000
• Benefit package includes paid vacation and holidays, medical, dental, and vision insurance, 401(k) retirement plan, healthcare flexible spending accounts, and more.
• Bonus Eligible: position eligible for discretionary bonus based on performance metrics.
• Work arrangement: on‑site at OPW Corporate Headquarters, Hamilton, OH.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

Customer Service