Field Service Technician

Field Service Engineer / Service Technician

The Field Service Engineer/Technician is responsible for maintaining, troubleshooting, and repairing advanced CNC sheet-metal processing equipment and automated manufacturing systems at customer facilities. This position serves as the primary technical representative of the company while on-site. The Field Service Engineer/Technician works independently and in cooperation with customers, technical support, engineering, spare parts, installation, and service management to restore equipment performance, minimize customer downtime, and provide a professional customer experience.

Essential Duties and Responsibilities:

• Diagnose and repair mechanical, electrical, electronic, hydraulic, pneumatic, software, network, and automation-related problems.
• Perform corrective service interventions, preventive maintenance, machine evaluations, inspections, calibrations, and equipment upgrades.
• Read and interpret electrical schematics, mechanical drawings, hydraulic and pneumatic diagrams, machine layouts, technical manuals, and installation documentation.
• Use diagnostic software, electrical test equipment, precision measuring instruments, and mechanical tools to identify and correct equipment problems.
• Troubleshoot PLCs, CNC controls, industrial networks, I/O systems, servo drives, motors, encoders, sensors, safety circuits, and related control components.
• Perform mechanical alignments, adjustments, component replacement, calibration, and functional testing.
• Confirm that completed repairs and installations meet company specifications, safety requirements, and customer production needs.
• Train customer personnel in safe machine operation, routine maintenance, troubleshooting, and equipment best practices.
• Clearly explain technical findings, repair status, outstanding concerns, and recommended corrective actions to customers.
• Maintain communication with service coordination and management regarding job progress, technical concerns, parts requirements, scheduling risks, and additional support needs.
• Complete accurate and timely service reports documenting the reported problem, diagnostic work, actions performed, parts used, machine condition, test results, recommendations, and remaining open items.
• Identify opportunities for preventive maintenance, machine evaluations, upgrades, training, spare parts, and other services that can improve equipment reliability and customer productivity.
• Escalate unresolved or complex technical issues to technical support, engineering, or management and assist with follow-through until resolution.
• Maintain assigned tools, test equipment, computer equipment, safety equipment, and company property.
• Follow all company and customer safety policies, including lockout/tagout procedures and the use of required personal protective equipment.

Qualifications:

Technical Expertise:

• Strong mechanical and electrical troubleshooting ability.
• Working knowledge of industrial electrical systems, control cabinets, motors, drives, sensors, relays, contractors, and safety circuits.
• Familiarity with PLCs, CNC controls, industrial computers, servo systems, I/O systems, and industrial communication networks.
• Ability to understand electrical, mechanical, hydraulic, and pneumatic schematics.
• Ability to use a digital multimeter and other electrical and mechanical diagnostic equipment safely.
• General computer proficiency, including Windows-based software, Microsoft Office, email, file management, remote-support applications, and electronic service-reporting systems.
• Knowledge of Ethernet, EtherCAT, fieldbus networks, machine networking, and remote diagnostic connections is beneficial.

Education and/or

Experience:

• Associate degree, technical diploma, military technical training,…