Crisis Consultant Intern

Are you looking for a career where you can make a difference in the lives of individuals in recovery for mental health and substance use disorders? Do you thrive in a healthy and collaborative work environment where you can grow personally and professionally? Develop a career dedicated to connection, compassion, and community.

JOIN OUR TEAM of dedicated professionals in fostering hope and transforming lives. We are seeking team-oriented Crisis Consultant Interns to provide hotline services including mental health support, crisis de‑escalation, and giving information, resources and referrals to callers. Gain meaningful, hands‑on experience supporting individuals and communities in moments of need.

We offer flexible work hours with occasional weekend and overnight shifts. This is a great opportunity for students currently enrolled in undergraduate or graduate programs in psychology, social work, public health, human services or related fields.

• Direct exposure to community-based crisis intervention.
• On‑the‑job training from experienced crisis consultants and managers.
• Training in trauma‑informed care, de‑escalation and ethical documentation.
• Ongoing coaching and feedback for skill development.
• A deeper understanding of mental health and social services systems.
• A chance to make a tangible difference in people's lives.

• Assist callers in crisis by providing emotional support, crisis de‑escalation and safety planning.
• Utilize active listening techniques to assist callers in de‑escalating crises.
• Provide immediate telephone crisis management to callers identified at risk for suicide or other mental health emergency and assist in stabilization of the caller.
• Coordinate with other agencies and law enforcement as needed to assist callers in response to crisis.
• Establish rapport with callers and assist the caller to handle the presenting concern.
• Maintain current knowledge of community resources to aid callers in providing appropriate linkage to needed services and supports.
• Maintain accurate and timely documentation.

• Must be 18+ years of age.
• GED or high school diploma required. Some college is preferred.
• Must have strong interpersonal and communication skills.
• Ability to remain calm in high‑stress situations.
• Reliable and organized with attention to detail.
• Basic proficiency in Microsoft Office 365.

Community Health Alliance is a drug testing Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Key words: intern, behavioral health, hotline, crisis intervention, mental health, customer service, hotline.