Support Specialist

Department(s):

Shelter, Housing

Shelter Coordinator, Housing Coordinator

The role of the Support Specialist at Serve City is to work closely with our participants to provide a safe, healthy, and supportive environment for them to thrive.

• Giving direction to participants in a way that helps them stay in compliance with the program rules and make the most of their time at Serve City to accomplish their housing goals.
• Supervising chores, tasks, announcements, and daily duties of the participants.
• Assist with supervising mealtimes and any preparation of premade meals on days where community meals are not provided.
• Assist new individuals with the intake process by providing a safe and welcoming environment when they arrive for shelter.
• Assist with scheduling, documentation, and reminders of appointments for participants.
• Perform safety and compliance walk throughs of the facility to ensure resident well-being and support.
• Provides individual and facility laundry assistance, if needed.
• Deescalating anxiety and stress and creating an atmosphere of peace, support, and encouragement.
• Fully and properly completing all paperwork required for compliance and proper support.
• Maintaining an organized, efficient, and clean working environment.
• Complete daily sanitation and cleaning duties, as required.
• Participate in our team evaluation and discharge processes regarding non-compliant behavior.
• Communicate with fellow team members for a smooth and consistent transition of shift leadership.
• Attending all required meetings, training and events pertaining to the role as the support specialist.
• Work with outside agencies and individuals who donate, and volunteers as needed.
• Report any critical situations to the program’s coordinator.

• Dependability
  - This includes being at work on time for each shift and staying until the shift is finished. Being alcohol and drug free is a requirement for this job.
• Problem Solving – The ability to see a problem or a system that is not functioning at maximum effectiveness and develop a solution that works while maintaining fiscal accountability.
• Partnership/Relationship Management – The ability to build long-term, mutually beneficial relationships with participants, partner organizations and service providers.
• Show good judgment in all situations
  - This includes your interactions with all listed below.
• A positive representation of Serve City and all Serve City ministries

• program Coordinator – Direct Report
• Program Director
• Executive Director
• Participants
• Partner Agencies

• High School Diploma or equivalent preferred
• Excellent organizational skills
• Good relational skills

Specialist