Teller Spencer

Overview

Summary:

Accept deposits, give out cash withdrawals from accounts, and deal with customers to solve problems or refer to appropriate department.

• Accept deposits and accurately process routine transactions including loan payments.
• Redeem savings bonds and sell money orders and cashier checks.
• Prepare cash transaction report.
• Process night deposits and process mail deposits.
• Order foreign currency and wrap and count coins.
• Assist customers with any questions or problems they may have.
• Inform customers of bank products.
• Balance teller drawer, process holds and scan proof work.
• Process ATM transactions and related paperwork; resolve issues.
• Access STAR system to enter ATM cards and check for problems.
• Provide backup for cash vault responsibilities, open/close vault and assist with alarm testing.
• Open bank/security walk-through when needed.
• Process cash advances and balance cash advance machine.
• Open/close safe deposit boxes and access lock boxes with customers.
• Comply with Bank Secrecy Act.

• Provide efficient, accurate and responsive customer service.
• Accurately process routine transactions.
• Inform customers of bank products.

• High school diploma or equivalent.
• Knowledge of basic computer operation and data entry.
• Ability to operate a variety of automated and standard office equipment.
• Excellent interpersonal and problem solving skills.

• Efficient, accurate and responsive customer service.
• Maintenance of acceptable annual outages consistent with bank standards.
• Working knowledge of bank products and referral of cross-selling opportunities.
• Accurate scanning of proof documents.
• Successful collection of fees for bank products and services.
• Create a welcoming and friendly environment for customers.
• Process transactions accurately and efficiently.
• Punctual and regular attendance.