Purdue IT Student Digital Learning Solutions; DLS Assistant - Student Clerical

Purdue IT Student -- Digital Learning Solutions (DLS) Assistant - Student Clerical

The DLS Assistant will provide tier 2 technical support to the Purdue University System for Brightspace, the Learning Management System (LMS), and other Purdue IT digital learning solutions. This role helps faculty, staff, and students with troubleshooting, training, and day-to-day system use while also assisting with testing, documentation, and special projects.

• Provide tier 2 technical support for faculty, staff, and students through virtual consultation, phone, email, or face-to-face to solve technical concerns related to Brightspace, its 3rd-party integrations, and other DLS-supported tools
• Escalate complex technical issues when needed
• Create and update knowledge base articles, FAQs, and other documentation for DLS-supported tools
• Use Team Dynamix (TDX) to log support requests/solutions and communicate with customers and team
• Assist in testing new features, upgrades, and system integrations
• Support workshops, orientations, and events related to Brightspace and other digital learning solutions
• Handle all data and user information securely and in compliance with FERPA and institutional policies
• Work on projects assigned by supervisor and complete in a timely manner
• Maintain a positive presence in the office and on campus during working hours and off duty hours

• Must be a currently enrolled student within the Purdue University System
• Minimum enrollment status of 6 credits hours
• Maintain a GPA of 2.5 or above

• Customer-service mindset: patient, approachable, and professional
• Strong written and verbal communication skills
• Strong troubleshooting skills
• Ability to work individually and/or in a group setting
• Ability to learn new technologies quickly and follow documented procedures
• Dependable, detail-oriented, and able to manage time effectively
• Prior experience with Learning Management Systems (Brightspace preferred)
• Familiarity with M365, Adobe products, and remote support tools

• 10–20 hours per week, with flexible scheduling around classes
• Primarily on-campus, with potential for hybrid/remote shifts as approved
• Hourly pay in accordance with institutional student wage guidelines

• Hands-on experience supporting enterprise learning technologies
• Develop professional IT, problem-solving, and communication skills
• Exposure to higher education technology operations and best practices
• Valuable experience to highlight on your resume and in future job applications

Non-Exempt

Posting

Start Date:

2/2/26

Job Alerts

• View All Jobs

© 2018 Purdue University Northwest | An equal access/equal opportunity university