General Manager; 165th St

Overview

General Manager
Job Description – ABOUT THE JOB

You will be responsible for leading store operations, ensuring that team members perform their duties and deliver quality service. This role involves strong leadership, judgment, math skills, and multitasking to manage a Domino’s store effectively.

• You are responsible for everything that happens during your shift, including cost controls, inventory control, cash control, and customer relations.
• Set the example and enforce all policy and procedures consistently.
• Staffing, paperwork, cost controls, cash control, food management, and adherence to schedules and standards.
• Maintain store cleanliness, provide great customer service, and ensure attendance and punctuality.
• Drive profitability and uphold brand standards; manage transportation to/from work when applicable.
• Operate all equipment and stock ingredients from delivery area to storage, work area, and walk-in cooler.

Many team members start as delivery drivers and progress to roles such as assistant manager and general manager. Opportunities include advancing to franchisee or corporate operations management.

We recognize, value, and utilize diverse talents to create an environment where all team members can reach their highest potential.

We pride ourselves on teamwork. Domino’s aims to be the best pizza delivery company in the world by prioritizing our people.

• Operate all equipment.
• Stock ingredients from the delivery area to storage and work areas.
• Prepare product and take orders (phone and in person).
• Receive and process orders and complete associated paperwork.
• Maintain daily cleanliness of equipment and facility.

Orientation and on-the-job training are provided.

• Understand and convey written instructions accurately.
• Communicate verbally with customers and co-workers to process orders.

• Perform basic arithmetic accurately and quickly; may use a calculator.
• Make correct monetary change.
• Take orders verbally or in writing; proficient computer input; good eye-hand coordination.
• Read maps and locate addresses within the designated delivery area.
• Navigate adverse terrain and multi-story buildings while delivering product.

• Exposure to varying weather conditions; in-store temperatures range from coolers to hot work areas.
• Exposure to food odors, cornmeal dust, hot surfaces up to 500 degrees or higher, and moving machinery.
• Cramped quarters in walk-in coolers.

• Telephone communication; vision requirements for in-store tasks, depth perception, and driving vision in some cases.

The role requires the ability to direct activities, perform repetitive tasks, work with others or alone, handle stress, meet quality standards, analyze data, and make decisions.

• Standing — most tasks performed standing; work surfaces and heights described.
• Walking — short distances during shifts and store-to-delivery movements.
• Sitting — paperwork at a desk or table.
• Lifting / Carrying / Pushing — lifting up to 50 lbs; carrying items; pushing/pulling loads on dollies; trays and boxes as described.
• Climbing — occasional stairs or ladders for price changes or maintenance; possible multiple flights during delivery.

• Stooping / Bending — forward bending at workstations; occasional kneeling or crouching for stocking or cleaning.
• Reaching — continuous reaching, including overhead; occasional turning on/off oven controls and lifting objects from shelves.
• Driving — delivery within designated area; multiple deliveries per shift may occur.
• Hand Tasks — manual dexterity for dough handling, using pizza tools, and packaging.
• Machines, Tools, Equipment — use of basic office and kitchen tools, calculators, pizza cutters, and peelers.
• Requires — valid driver’s license with a safe driving record; access to a vehicle for delivery; ability to deliver promotional materials.