Assistant Store Manager

Location

Hammond, IN

Assistant Store Manager (ASM)

As an Assistant Store Manager (ASM), you’ll support our customers through real financial needs while gaining hands‑on experience running a store. You’ll develop your leadership skills in real‑time by driving account management, customer outreach, and risk management. It’s performance‑driven, people‑first, and packed with growth potential.

The hourly wage for the position is $16.00 per hour.

• Paid on‑the‑job training and a comprehensive new hire program.
• Access to a robust learning management system, full of e‑learning modules.
• Cross‑brand training that enables you to move into opportunities at any of our eleven brands.
• Enrollment in a key holder program designed to enhance leadership potential for promotion.
• Performance‑based career advancement.
• Educational reimbursement program.
• Multiple medical insurance coverage choices (including telemedicine and medical spending account options).
• Traditional 401(k) and Roth 401(k) retirement plans with generous company match.
• Company‑sponsored life and AD&D insurance.
• Basic and enhanced voluntary benefits (dental, vision, short‑term and long‑term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity,  protection, legal services program, pet insurance).
• Free access to mental health resources, life coaching, and more through our Employee Assistance Program.
• Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.
• Paid time off that grows with you, starting with 12 days in your first year.
• A relaxed, business casual dress code.

• Maximize customer success by offering financial services that fit their needs.
• Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check‑cashing transactions and ancillary products.
• Complete daily call campaigns to market services, build new business, and nurture customer relationships.
• Oversee account management and recovery processes, including collection calls.
• Maintain customer information in the POS system with accuracy and integrity.
• Provide support, coaching, and development to Customer Service Representatives.
• Perform duties outside the office (e.g., vehicle appraisals, store errands, external marketing).
• Meet company‑set performance standards by leveraging partnership opportunities, obtaining referrals, and hosting events.
• Maintain office security protocols and conduct proper opening and closing procedures.
• Ensure compliance with company policies and local, state, and federal laws; conduct audits and compile financial data.
• Monitor and maintain internal and external store appearance and cleanliness.
• Work efficiently in a fast‑paced environment, handling multiple tasks with ease.
• Conduct additional tasks as directed by leadership.
• Maintain a full‑time schedule of at least 40 hours per week, including weekends.

• High school diploma or equivalent.
• Minimum one year’s experience in customer service, sales, or retail.
• At least 3 months of supervisory, key holder, or relevant leadership experience.
• Excellent verbal and written communication skills.
• Proficiency in using phones, POS systems, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required; results considered in accordance with applicable law.
• Ability to meet physical demands: remaining stationary (90% of the time), moving up to 25 pounds.

• Management experience in retail, convenience store, grocery, finance, service, or related industries.
• Experience in check cashing, document verification, money order processing.
• Bilingual (English/Spanish) is a plus and may be required for certain locations.
• Valid driver’s license, auto insurance, and access to a vehicle.

CCFI Companies, LLC is an equal‑opportunity employer.