Loan Servicing Specialist I or II

Guaranty Square
Hammond Main Branch
400 E Thomas St
Hammond, LA 70401, USA

Great employees are essential to maintaining the confidence our customers place in us. FGB believes that our employees are our greatest asset as demonstrated in their professionalism and dedication. We encourage open communication and strive to cultivate an environment in which our employees will contribute new ideas and innovations that will help us excel. As we grow, we want YOU to join our team to help fulfill our mission of serving the banking needs in our local communities.

Our full-time employees are eligible for amazing benefits including medical, dental, vision, and basic life/AD&D insurance, prescription drug benefits, long term disability, and salary continuance (short-term disability). In addition, they get paid holidays, paid vacation and sick leave, a tuition reimbursement program, 401k, section 125 cafeteria plan, and the opportunity to earn FGB stock grants. Apply today to enjoy these benefits and more!

The Loan Servicing Specialist is responsible for handling the administrative aspects of servicing loans from the time proceeds are disbursed until the loan is paid off.

Essential Duties and Responsibilities

• Perform file maintenance on all loan accounts including but not limited to late fee waivers, payment corrections/reversals, auto transfer setup, etc.
• Process daily loan payments via mail, online banking, repay, and 3 rd party servicers.
• Process Special Assets maintenance requests such as Bankruptcy notices, Non-Accruals, Charge-offs, etc.
• Process unposted transactions from the previous day.
• Responsible for reviewing and processing daily Non-Accrual Image Centre reports.
• Process advances on non-construction lines of credit, via officer requests, to verify that request is compliant with approval.
• Monitor returned mail, update Horizon, and notify lenders.
• Process requested payoff quotes and confirmation requests.
• Responsible for monitoring and processing customer credit bureau disputes through E-Oscar.
• Interact with lenders and their assistants to provide exceptional customer service.
• Responsible for updating procedures of job duties as it pertains to related position.
• Be available as needed to cross train and perform additional tasks as assigned.
• Adhere to BSA/AML policy and all other bank policies.
• Other duties and responsibilities as may be assigned by supervisor.

Minimum Qualifications (Education, Experience, Skills)

• Excellent written and verbal communication skills
• Ability to work independently, efficiently, and innovatively as part of a team
• Must work well under pressure, meeting multiple deadlines
• Computer skills, including proficiency in Microsoft Word and Microsoft Office
• Minimum 1 year of experience in loan operation’s environment in a commercial bank or other financial institution
• Knowledge of consumer and commercial lending, real estate, loan documentation, lien documentation, as well as state and federal compliance and lending regulations

Essential Duties and Responsibilities

• Perform file maintenance on National Loans, including but not limited to Syndication, Participation, Leases and Purchased loans.
• Provide back-up support for Servicing Specialist I, with maintenance whenever necessary
• Responsible for monitoring and processing customer credit bureau disputes through E-Oscar.
• Responsible for balancing daily/monthly general ledger accounts, including Cash Items, and Participation Loan Investor Remittance Account.
• Responsible for reviewing and processing daily FNMA, Investor, and Total Due Acquire reports.
• Responsible for the submission of daily payments to FNMA (daily remit and SURF).
• Process daily un-posted payments and contact notes.
• Process requested payoff quotes and confirmation requests.
• Assist Loan Servicing Assistant Manager with special projects
• Interact with lenders and their assistants to provide exceptional customer service.
• Responsible for updating procedures of job duties as it pertains to related position.
• Be available as needed to cross train and perform additional tasks as assigned.
• Adhere to BSA/AML policy and all other bank policies.
• Other duties and responsibilities as may be assigned by supervisor.

Minimum Qualifications (Education, Experience, Skills)

• Knowledge of consumer and commercial lending, real estate, loan documentation, lien documentation, as well as state and federal compliance and lending regulations
• Excellent written and verbal communication skills
• Ability to work independently, efficiently and innovatively as part of a team
• Must work well under pressure while meeting multiple and conflicting deadlines
• Computer skills, including proficiency in Microsoft Word and Microsoft Office
• Minimum 2 years of experience in loan operations environment in a commercial bank or other financial institution

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the…